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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Easy and quick

No hassle policy and very smooth and efficient service Reviewed on: 24th August 2023

Policy on face of it appears good value

Considerably cheaper than our last policy, the test with these things is when you claim. Fortunately we have not tested this process yet so unable to rate highly until tested. Reviewed on: 24th August 2023

There when you need them

Policy expert have given a service that is required when you need them Reviewed on: 24th August 2023

Great company and policies

I've been with PE for several years and have found their cover good value for money. Reviewed on: 24th August 2023

Great

They have been great, all round, customer service needs improvement Reviewed on: 24th August 2023

Good all round customer services

Very easy to sign up and details very straightforward. Reviewed on: 24th August 2023

Happy with company

Happy with insurance. Clear on what you’re getting and competitive price Thank you Reviewed on: 24th August 2023

great value

I would like to commend policy expert for good value home insurance, and for the excellent and prompt customer service I received earlier this year. Didn't take long to get through the right person to help me. Reviewed on: 24th August 2023

Great so far!

Great company, provided lots of information and helpful. I haven't had to claim though so cannot verify that side. Reviewed on: 24th August 2023

Fair price

Fair price, I've been with them for a few years now, I haven't needed to claim on my policy. Normally insurance companies give an inflated claim later on. I have always been given plenty notice near the end of my policy to shop around with the new price. Reviewed on: 24th August 2023

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