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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.72 (9156 reviews)

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4.72

Based on 9,156 reviews, last reviewed 17th Sep 2026

700% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Smooth and proffesional operation. Smooth and proffesional operation. My house got flooded by bursed water pipe. Policy Expert sent a crew to remove flooded flooring, instaled industria... Read more Reviewed on: 5th September 2026

Latest lowest rating:

1

Terrible service at renewal, claims experience poor Our policy premium almost doubled at renewal. Got quotes elsewhere at a better price. They took renewal payment much earlier than expected, while we w... Read more Reviewed on: 17th September 2026

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9156)

Help with home insurance when I moved

Staff were really helpful in arranging insurance for my new property from exchange of contracts then automatically cancelling the insurance on the existing property on completion and refunding the difference Reviewed on: 24th August 2023

Value for money.

Been with Policy Expert for 6 years, always a good competitive price and easy to deal with. Not made a claim yet but have referred friends and family. Reviewed on: 24th August 2023

Simple and easy

We found this service very easy and simple to use and arrange our home insurance. Reviewed on: 24th August 2023

House insurance

It's my second year with Policy Direct, my second year premium rose very slightly otherwise thumbs up. Reviewed on: 24th August 2023

Value for Money

A great product at a fantastic price, what more can you ask for? Reviewed on: 24th August 2023

GENUINELY CARE FOR THEIR CUSTOMERS

Always good customer service, always good price, no nasty surprises at renewal. Easy to use website and documentation. Have already recommended to friends and family. Will renew again next year. Reviewed on: 24th August 2023

Good value no fuss

Good value have home & car insurance with them No fuss set up easy to sort out Reviewed on: 24th August 2023

Recommend Policy Expert

Great annual price on car, had accident and easy process to claim, professional and car was booked in for repair swiftly. Would use again. Reviewed on: 24th August 2023

Superb Customer Service

Thankfully, i have never made a claim, however when ever it comes to renewal of my building and content insurance renewal, i find their staff to be courteous and supportive. Reviewed on: 24th August 2023

fast efficient service

fast efficient service and low cost Reviewed on: 24th August 2023

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