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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Renewal cost

I usually check with a comparison site before I renew, but Policy Expert have still come out as the best value. Reviewed on: 24th August 2023

Great

Excellent service! I recommend them, easy to apply Reviewed on: 24th August 2023

Value

Everything I require in this policy. Reviewed on: 24th August 2023

Good

Happy with home insurance policy Reviewed on: 24th August 2023

Indifferent

Until a claim is made, it's hard to review. If Policy Expert are not hellbent on ripping off customers and getting out of paying through vaguely worded policy documentation, then they are already far in the lead of other insurers. Reviewed on: 24th August 2023

Great insurance

Very easy to take out the insurance and great cover. Reviewed on: 24th August 2023

Peace of mind home I surance

It's difficult choosing home insurance nowadays and I spent a considerable amount of time this year considering which insurance company to go with. I did not choose the cheapest quote and I found that policy Expert provided everything that we required at a reasonable price. I am delighted so far with both the policy and communication with them. Reviewed on: 24th August 2023

Good customer service

I was tempted to move to another insurance provider this year but had a really helpful chat with an advisor who gave me a good deal so I was happy to stay with Policy Expert Reviewed on: 24th August 2023

Easy quotation process

Quotation process was straightforward and the price was good value. Reviewed on: 24th August 2023

Amazing service

I can't fault the service we have received everything is quick and easy giving us clear details of the policy so we know what we are buying. The biggest bonus is it's always at the cheapest price. Reviewed on: 24th August 2023

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