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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Amazing service

I can't fault the service we have received everything is quick and easy giving us clear details of the policy so we know what we are buying. The biggest bonus is it's always at the cheapest price. Reviewed on: 24th August 2023

Great company!

This is my second year with policy expert who my dad recommended having had cover with them last year. The prices were affordable and the cover just what I needed. The renewal came through and they beat it which was even better. All the online chats I’ve had the staff are friendly and professional and have helped me in a timely manner! Thank you policy expert! ☺️ Reviewed on: 24th August 2023

Competitive pricing and straight forward documentation

Really easy to deal with. No complicated questions to try and answer. Easy to update details online Reviewed on: 24th August 2023

Good work

We haven’t had any need to contact Policy Expert but they have been meticulous in keeping us in the loop with anything that involved us. Also it is so easy to keep in touch on the internet. We also found their costs very reasonable. Reviewed on: 24th August 2023

Great company

Every year I think I’ll have to change insurer because the premium will mysteriously jump up, but with Policy Expert I’m always pleasantly surprised, even in this time when everything keeps going up. Been very pleased with the Customer Service team who are always polite and helpful Reviewed on: 24th August 2023

Best home insurance

Had no house insurance until a friend recommended Policy Expert and now I recommend to everyone as I do believe it is the best insurance on the market for the price I pay Reviewed on: 24th August 2023

All good

Right name, Policy Exert. Good price, alot cheaper than other companies & so easy to arrange home insurance. Reviewed on: 24th August 2023

Always happy to help

I have never had any problems when it came to contacting policy expert always happy to help and make sure everything is correct. Reviewed on: 24th August 2023

Price - easy - deal done

As usual was shocked at renewal time so had to switch to find a cheaper policy. The policies I took out with Policy Expert were amazing regarding price, not needed to amend and hopefully never need to claim so can't compare their customer service. Hope their renewals are just as good as their initial quotes Reviewed on: 24th August 2023

Good value

Easy experience and a good price Reviewed on: 24th August 2023

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