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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.74 (9140 reviews)

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4.74

Based on 9,140 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9140)

Great insurance

Very easy to take out the insurance and great cover. Reviewed on: 24th August 2023

Peace of mind home I surance

It's difficult choosing home insurance nowadays and I spent a considerable amount of time this year considering which insurance company to go with. I did not choose the cheapest quote and I found that policy Expert provided everything that we required at a reasonable price. I am delighted so far with both the policy and communication with them. Reviewed on: 24th August 2023

Good customer service

I was tempted to move to another insurance provider this year but had a really helpful chat with an advisor who gave me a good deal so I was happy to stay with Policy Expert Reviewed on: 24th August 2023

Easy quotation process

Quotation process was straightforward and the price was good value. Reviewed on: 24th August 2023

Amazing service

I can't fault the service we have received everything is quick and easy giving us clear details of the policy so we know what we are buying. The biggest bonus is it's always at the cheapest price. Reviewed on: 24th August 2023

Great company!

This is my second year with policy expert who my dad recommended having had cover with them last year. The prices were affordable and the cover just what I needed. The renewal came through and they beat it which was even better. All the online chats I’ve had the staff are friendly and professional and have helped me in a timely manner! Thank you policy expert! ☺️ Reviewed on: 24th August 2023

Competitive pricing and straight forward documentation

Really easy to deal with. No complicated questions to try and answer. Easy to update details online Reviewed on: 24th August 2023

Good work

We haven’t had any need to contact Policy Expert but they have been meticulous in keeping us in the loop with anything that involved us. Also it is so easy to keep in touch on the internet. We also found their costs very reasonable. Reviewed on: 24th August 2023

Great company

Every year I think I’ll have to change insurer because the premium will mysteriously jump up, but with Policy Expert I’m always pleasantly surprised, even in this time when everything keeps going up. Been very pleased with the Customer Service team who are always polite and helpful Reviewed on: 24th August 2023

Best home insurance

Had no house insurance until a friend recommended Policy Expert and now I recommend to everyone as I do believe it is the best insurance on the market for the price I pay Reviewed on: 24th August 2023

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