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Policy Expert : Home Insurance reviews

4.78
Based on 9,124 reviews, last reviewed 12th Jun 2025
100% increase in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

Hassle free home insurance from Policy Expert v... Purchased annual home insurance from Policy Expert via Money Supermarket, hassle free experience. Reviewed on: 12th June 2025
Francis Butterworth 's avatar
Francis Butterworth

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer

About this product

Before taking out home insurance, be sure to read customer reviews for the provider and its policies. Double check when reading reviews that they’re for the right type of insurance: buildings, contents, or both. We collect Policy Expert home insurance reviews to help you make an informed decision when choosing your new provider.

Choose from three levels of home cover: bronze, silver and gold. Policy Expert has flexible policies that can be tailored to your needs with a selection of additional add-ons. For example, you can choose to add on emergency cover, away from home protection and more.

Each homeowner will have different needs from a home insurance policy. You may be searching for the highest level of contents cover to protect your belongings. Or perhaps you need a robust buildings insurance policy? You may simply be looking for the most cost-effective, combined policy. Whatever your needs, read the Policy Expert home insurance reviews on Smart Money People. Our reviews are left by genuine policyholders to give you insight into what you can expect as a Policy Expert customer.

Have you had a home insurance policy with Policy Expert? Share your honest experience with others. Did you take out contents insurance, buildings insurance, or both? Which level of cover did you choose, and were you satisfied with your choice? Did you find the price of your premium to be reasonable? Did you select any additional add-ons, and have they proved worthwhile? Did you have any experience with the customer service team? Whether good or bad, write a Policy Expert home insurance review today. Together, we can help people like you make better decisions.

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Policy Expert Home Insurance reviews (9124)

Competitive pricing and straight forward documentation

5
Really easy to deal with. No complicated questions to try and answer. Easy to update details online Reviewed on: 24th August 2023

Good work

5
We haven’t had any need to contact Policy Expert but they have been meticulous in keeping us in the loop with anything that involved us. Also it is so easy to keep in touch on the internet. We also found their costs very reasonable. Reviewed on: 24th August 2023

Great company

5
Every year I think I’ll have to change insurer because the premium will mysteriously jump up, but with Policy Expert I’m always pleasantly surprised, even in this time when everything keeps going up. Been very pleased with the Customer Service team who are always polite and helpful Reviewed on: 24th August 2023

Best home insurance

5
Had no house insurance until a friend recommended Policy Expert and now I recommend to everyone as I do believe it is the best insurance on the market for the price I pay Reviewed on: 24th August 2023

All good

5
Right name, Policy Exert. Good price, alot cheaper than other companies & so easy to arrange home insurance. Reviewed on: 24th August 2023

Always happy to help

5
I have never had any problems when it came to contacting policy expert always happy to help and make sure everything is correct. Reviewed on: 24th August 2023

Price - easy - deal done

5
As usual was shocked at renewal time so had to switch to find a cheaper policy. The policies I took out with Policy Expert were amazing regarding price, not needed to amend and hopefully never need to claim so can't compare their customer service. Hope their renewals are just as good as their initial quotes Reviewed on: 24th August 2023

Good value

4
Easy experience and a good price Reviewed on: 24th August 2023

No Fuss / No Rip-off.

5
I have used Policy Expert for a few years now. I shop around for alternative quotes every year but end up renewing with Policy Expert. Thankfully I haven't needed their claim service yet but am sure that will be smooth and fuss free as well. Reviewed on: 24th August 2023

Good quick customer service

5
Policy expert have always been well priced and all very quick to do can see everything via email perfect Reviewed on: 24th August 2023

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