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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Great service

Great service - quick and easy to complete and great value for money!!! Reviewed on: 24th August 2023

Simple policy

Easy policy with simple terms. I've always had a great experience with these guys, so much so that I've come back 3 times for different policies Reviewed on: 24th August 2023

Great

Good service, good communication, no complaints. Reviewed on: 24th August 2023

Well Done policy expert

I’m using Policy Expert 4th year in the row;always excellent customer service;plenty of choices;competitive in price etc…Well done YOU!! Reviewed on: 24th August 2023

Would highly recommend

The whole process was very easy, and the customer service experience was really clear and helpful. I was very happy to renew for a second year with them. Reviewed on: 24th August 2023

Great customer service

Very quick to answer the phone, good prices. No hidden charges. Overall great insurance Reviewed on: 24th August 2023

Customer service

They are very helpful. Staff were very courteous. Reviewed on: 24th August 2023

Good cover for a reasonable price

Cover has everything I need at a good price. Thanks Reviewed on: 24th August 2023

Great Service

Brilliant service and an excellent quality product at an affordable price Reviewed on: 24th August 2023

Efficient service and helpful

Good experience with trustworthy staff who helped me through my case Reviewed on: 24th August 2023

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