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Policy Expert : Home Insurance reviews

4.77
Based on 9,120 reviews, last reviewed 28th Jan 2025
100% decrease in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

4

Good quote last year. I can say that they gave me a very good quote last year 2023 but lets see what happens this year, as I haven't had to contact them about a claim I can... Read more Reviewed on: 14th October 2024
Gordon T's avatar
Gordon T

Latest lowest rating:

1

Might be the Cheapest insurance but the customer jou... Might be the Cheapest insurance but the customer journey is shocking. Paid for my insurance three weeks in advance, received one email asking for addi... Read more Reviewed on: 28th January 2025
Amy D's avatar
Amy D

About this product

Before taking out home insurance, be sure to read customer reviews for the provider and its policies. Double check when reading reviews that they’re for the right type of insurance: buildings, contents, or both. We collect Policy Expert home insurance reviews to help you make an informed decision when choosing your new provider.

Choose from three levels of home cover: bronze, silver and gold. Policy Expert has flexible policies that can be tailored to your needs with a selection of additional add-ons. For example, you can choose to add on emergency cover, away from home protection and more.

Each homeowner will have different needs from a home insurance policy. You may be searching for the highest level of contents cover to protect your belongings. Or perhaps you need a robust buildings insurance policy? You may simply be looking for the most cost-effective, combined policy. Whatever your needs, read the Policy Expert home insurance reviews on Smart Money People. Our reviews are left by genuine policyholders to give you insight into what you can expect as a Policy Expert customer.

Have you had a home insurance policy with Policy Expert? Share your honest experience with others. Did you take out contents insurance, buildings insurance, or both? Which level of cover did you choose, and were you satisfied with your choice? Did you find the price of your premium to be reasonable? Did you select any additional add-ons, and have they proved worthwhile? Did you have any experience with the customer service team? Whether good or bad, write a Policy Expert home insurance review today. Together, we can help people like you make better decisions.

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Policy Expert Home Insurance reviews (9120)

Very fast efficient service, all clear and easy to o...

5
Very fast efficient service, all clear and easy to operate on the website and policy price is great, Reviewed on: 2nd August 2024

Efficiency at the end of a phone call!

5
Quick and efficient service on an emergency call out and excellent job from an experienced engineer. Reviewed on: 2nd August 2024

Fantastic service

4
Great service what you see is what you gets Reviewed on: 2nd August 2024

The most informative Home Insurance Provider!

5
Spoke with Policy Expert when our home insurance expired 2 days before moving home. They weren’t able to help me at that time, but the advice they gave was invaluable and put me in the right direction. I had no hesitation in insuring me new home. With Policy Expert. Reviewed on: 2nd August 2024

Clear pricing structure and add ons.

5
Clear pricing structure and add ons. Speedy communication and information. Reviewed on: 2nd August 2024

Easy to take out a policy, with clear details

5
Easy to take out a policy, with clear details, but have not yet had any need to gain experience with making a claim so cannot grade it on that aspect. Reviewed on: 2nd August 2024

Very helpful with any issues I had.

4
Very helpful with any issues I had. Reviewed on: 2nd August 2024

Excellent cover at reasonable price.

5
when my home insurance came up for renewal, I was shocked with the premium quoted by my current insurer went up by more than 80%. I checked with comparison websites and Policy Expert was one of the cheapest quote and covered all the relevant points for a good policy. I am very happy to recommend Policy Expert to anyone looking for a good home insurance policy. Reviewed on: 2nd August 2024

Good value for money policy.

5
Good value for money policy. Easy to use website. Does provides of mind knowing you have back up if needed. Reviewed on: 2nd August 2024

Customer service is very good .

5
Customer service is very good . I checked my policy as I had put mid terrace instead of end terrace and was expecting the premium to go up but actually went down Reviewed on: 2nd August 2024

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