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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Great service and good value.

Great service and good value. Very helpful staff. Reviewed on: 2nd August 2024

Genuine insurance companies are hard to find

We had insured for a couple of years with another company. We had not made any claims and on renewal they said we could not renew with them. Policy expert helped us and quickly got us insurance. They did not take advantage of the situation Reviewed on: 2nd August 2024

Never had a problem and kept informed

Never had a problem and kept informed Reviewed on: 2nd August 2024

Top insurance

I’ve had policy expert Home insurance for a number of years now. Always competitively priced, with £1m rebuilding cost as standard plus extremely helpful customer service. Would highly recommend Reviewed on: 2nd August 2024

Fantastic!

Great! Nothing bad to say at all Reviewed on: 2nd August 2024

I found the online process quick and easy.

I found the online process quick and easy. I had to cancel as I made a few errors in the original insurance policy, and found this extremely easy to do and then replace it with a new policy with corrections. Reviewed on: 2nd August 2024

Great cover at a great price whether requiring buil...

Great cover at a great price whether requiring buildings or contents or both Reviewed on: 2nd August 2024

Excellent value for money, customer service is excel...

Excellent value for money, customer service is excellent also Reviewed on: 2nd August 2024

Very fast efficient service, all clear and easy to o...

Very fast efficient service, all clear and easy to operate on the website and policy price is great, Reviewed on: 2nd August 2024

Efficiency at the end of a phone call!

Quick and efficient service on an emergency call out and excellent job from an experienced engineer. Reviewed on: 2nd August 2024

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