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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Fantastic service

Great service what you see is what you gets Reviewed on: 2nd August 2024

The most informative Home Insurance Provider!

Spoke with Policy Expert when our home insurance expired 2 days before moving home. They weren’t able to help me at that time, but the advice they gave was invaluable and put me in the right direction. I had no hesitation in insuring me new home. With Policy Expert. Reviewed on: 2nd August 2024

Clear pricing structure and add ons.

Clear pricing structure and add ons. Speedy communication and information. Reviewed on: 2nd August 2024

Easy to take out a policy, with clear details

Easy to take out a policy, with clear details, but have not yet had any need to gain experience with making a claim so cannot grade it on that aspect. Reviewed on: 2nd August 2024

Very helpful with any issues I had.

Very helpful with any issues I had. Reviewed on: 2nd August 2024

Excellent cover at reasonable price.

when my home insurance came up for renewal, I was shocked with the premium quoted by my current insurer went up by more than 80%. I checked with comparison websites and Policy Expert was one of the cheapest quote and covered all the relevant points for a good policy. I am very happy to recommend Policy Expert to anyone looking for a good home insurance policy. Reviewed on: 2nd August 2024

Good value for money policy.

Good value for money policy. Easy to use website. Does provides of mind knowing you have back up if needed. Reviewed on: 2nd August 2024

Customer service is very good .

Customer service is very good . I checked my policy as I had put mid terrace instead of end terrace and was expecting the premium to go up but actually went down Reviewed on: 2nd August 2024

Great value for money

Great value for money and comprehensive and transparent policy. It was a no trainer to go with policy expert. Reviewed on: 2nd August 2024

Home ins

Was easy to set up my new policy. Reviewed on: 2nd August 2024

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