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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.75 (9138 reviews)

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4.75

Based on 9,138 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9138)

I found the online process quick and easy.

I found the online process quick and easy. I had to cancel as I made a few errors in the original insurance policy, and found this extremely easy to do and then replace it with a new policy with corrections. Reviewed on: 2nd August 2024

Great cover at a great price whether requiring buil...

Great cover at a great price whether requiring buildings or contents or both Reviewed on: 2nd August 2024

Excellent value for money, customer service is excel...

Excellent value for money, customer service is excellent also Reviewed on: 2nd August 2024

Very fast efficient service, all clear and easy to o...

Very fast efficient service, all clear and easy to operate on the website and policy price is great, Reviewed on: 2nd August 2024

Efficiency at the end of a phone call!

Quick and efficient service on an emergency call out and excellent job from an experienced engineer. Reviewed on: 2nd August 2024

Fantastic service

Great service what you see is what you gets Reviewed on: 2nd August 2024

The most informative Home Insurance Provider!

Spoke with Policy Expert when our home insurance expired 2 days before moving home. They weren’t able to help me at that time, but the advice they gave was invaluable and put me in the right direction. I had no hesitation in insuring me new home. With Policy Expert. Reviewed on: 2nd August 2024

Clear pricing structure and add ons.

Clear pricing structure and add ons. Speedy communication and information. Reviewed on: 2nd August 2024

Easy to take out a policy, with clear details

Easy to take out a policy, with clear details, but have not yet had any need to gain experience with making a claim so cannot grade it on that aspect. Reviewed on: 2nd August 2024

Very helpful with any issues I had.

Very helpful with any issues I had. Reviewed on: 2nd August 2024

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