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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.74 (9140 reviews)

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4.74

Based on 9,140 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9140)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Happy to Recommend

Very happy with the service I have received to date . Not had to make a claim but needed advice and found to be friendly and professional. Policy is easy to understand and easy to take out. Reviewed on: 24th August 2023

Insurance your property

Been with policy expert for some years now Free legal advice Free home cover Reviewed on: 24th August 2023

Policy expert quick and easy

Setting up a home insurance with policy expert was quick and easy, good and friendly staff if need any help from their call center Reviewed on: 24th August 2023

Great service

I used a comparison site whilst not the cheapest this policy offered the best value Reviewed on: 24th August 2023

Top Insurance company

Only had to claim once they made it so easy with online claim no hanging around with phone calls could not fault will definitely stay with them Reviewed on: 24th August 2023

Excellent service

Contacted them near Christmas 2021 as we had a fire. Came out CHRISTMAS EVE! to take photos, make report and clean up. Between Christmas and New Year was in contact regarding the claim. By early January claim agreed and payment made. Absolutely excellent service and I have renewed my policy with them and recommended them to others. Very competitive pricing too. Reviewed on: 24th August 2023

Easy

Very easy to navigate questions answered quickly Straight forward Help if required . Would recommend policy expert Reviewed on: 24th August 2023

Excellent Value

Excellent cover at a price I am willing to pay. Reviewed on: 24th August 2023

Great insurance cover

Very competitive price and easy to use website that enables you to view policy etc Reviewed on: 24th August 2023

Friendly and fantastic service

Very friendly customer service, very understanding with a personal touch. I have a few policies with these guys and have done so for many years. Reviewed on: 24th August 2023

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