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Policy Expert : Home Insurance reviews

4.76
Based on 9,124 reviews, last reviewed 12th Jun 2025
100% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

Hassle free home insurance from Policy Expert v... Purchased annual home insurance from Policy Expert via Money Supermarket, hassle free experience. Reviewed on: 12th June 2025
Francis Butterworth 's avatar
Francis Butterworth

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer

About this product

Before taking out home insurance, be sure to read customer reviews for the provider and its policies. Double check when reading reviews that they’re for the right type of insurance: buildings, contents, or both. We collect Policy Expert home insurance reviews to help you make an informed decision when choosing your new provider.

Choose from three levels of home cover: bronze, silver and gold. Policy Expert has flexible policies that can be tailored to your needs with a selection of additional add-ons. For example, you can choose to add on emergency cover, away from home protection and more.

Each homeowner will have different needs from a home insurance policy. You may be searching for the highest level of contents cover to protect your belongings. Or perhaps you need a robust buildings insurance policy? You may simply be looking for the most cost-effective, combined policy. Whatever your needs, read the Policy Expert home insurance reviews on Smart Money People. Our reviews are left by genuine policyholders to give you insight into what you can expect as a Policy Expert customer.

Have you had a home insurance policy with Policy Expert? Share your honest experience with others. Did you take out contents insurance, buildings insurance, or both? Which level of cover did you choose, and were you satisfied with your choice? Did you find the price of your premium to be reasonable? Did you select any additional add-ons, and have they proved worthwhile? Did you have any experience with the customer service team? Whether good or bad, write a Policy Expert home insurance review today. Together, we can help people like you make better decisions.

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Policy Expert Home Insurance reviews (9124)

Excellent service

5
Contacted them near Christmas 2021 as we had a fire. Came out CHRISTMAS EVE! to take photos, make report and clean up. Between Christmas and New Year was in contact regarding the claim. By early January claim agreed and payment made. Absolutely excellent service and I have renewed my policy with them and recommended them to others. Very competitive pricing too. Reviewed on: 24th August 2023

Easy

5
Very easy to navigate questions answered quickly Straight forward Help if required . Would recommend policy expert Reviewed on: 24th August 2023

Excellent Value

5
Excellent cover at a price I am willing to pay. Reviewed on: 24th August 2023

Great insurance cover

5
Very competitive price and easy to use website that enables you to view policy etc Reviewed on: 24th August 2023

Friendly and fantastic service

5
Very friendly customer service, very understanding with a personal touch. I have a few policies with these guys and have done so for many years. Reviewed on: 24th August 2023

Ok customer service

5
Prompt and efficient response, quick reaction & action required. Reviewed on: 24th August 2023

Great value policy

5
I got my renewal sent through to me at a good price with extras at no extra cost, I searched to beat it but couldn't , very refreshing change not having to change providers Reviewed on: 24th August 2023

Great company

5
Great company to be with and offer a great service Reviewed on: 24th August 2023

Smashing

4
Never had any issues with this. Cracking. Reviewed on: 24th August 2023

House and building insurance

5
Trying to find good insurance is quite a minefield with ridiculous prices , then I found policy expert ! NO hidden extras everything very clear staff were very professional, and I was fixed up in minutes I would highly recommend this company they are by far the best . Reviewed on: 24th August 2023

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