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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Great service

I used a comparison site whilst not the cheapest this policy offered the best value Reviewed on: 24th August 2023

Top Insurance company

Only had to claim once they made it so easy with online claim no hanging around with phone calls could not fault will definitely stay with them Reviewed on: 24th August 2023

Excellent service

Contacted them near Christmas 2021 as we had a fire. Came out CHRISTMAS EVE! to take photos, make report and clean up. Between Christmas and New Year was in contact regarding the claim. By early January claim agreed and payment made. Absolutely excellent service and I have renewed my policy with them and recommended them to others. Very competitive pricing too. Reviewed on: 24th August 2023

Easy

Very easy to navigate questions answered quickly Straight forward Help if required . Would recommend policy expert Reviewed on: 24th August 2023

Excellent Value

Excellent cover at a price I am willing to pay. Reviewed on: 24th August 2023

Great insurance cover

Very competitive price and easy to use website that enables you to view policy etc Reviewed on: 24th August 2023

Friendly and fantastic service

Very friendly customer service, very understanding with a personal touch. I have a few policies with these guys and have done so for many years. Reviewed on: 24th August 2023

Ok customer service

Prompt and efficient response, quick reaction & action required. Reviewed on: 24th August 2023

Great value policy

I got my renewal sent through to me at a good price with extras at no extra cost, I searched to beat it but couldn't , very refreshing change not having to change providers Reviewed on: 24th August 2023

Great company

Great company to be with and offer a great service Reviewed on: 24th August 2023

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