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Policy Expert : Home insurance reviews

View other Policy Expert products
4.73
Based on 9,139 reviews, last reviewed 16th Jul 2026
200% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Great cover at a very competitive price! Under £200 for annual cover including Home Legal Select & Home Emergency Select - very happy with this! Reviewed on: 16th July 2026
Francis Butterworth 's avatar
Francis Butterworth

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Review Policy Expert : Home insurance now

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Policy Expert Home insurance reviews (9139)

Excellent Value

5
Very happy with Policy Expert, by far the best value for money I have found. Reviewed on: 24th August 2023
Linda Ravald's avatar
Linda Ravald

Easy to use website and great customer service

5
Love it! And like the fact I can easily speak to a human being. Have recommended to my family already. Reviewed on: 24th August 2023
JackF's avatar
JackF

Simple and cost effective

5
Couldn't be happier with policy expert. Good levels of cover, cheapest premiums around and very easy to administer/renew. Reviewed on: 24th August 2023
Rob Davies's avatar
Rob Davies

Helpful and friendly staff

5
Helpful and friendly staff who talk you through the process and answer any questions! Reviewed on: 24th August 2023
Megan's avatar
Megan

I have used them couple times

3
I have used them couple times now sadly this year they have put up the insurance by extra £70+ now so now will have to switch shocking it should be cheaper not more Reviewed on: 24th August 2023
K Louise's avatar
K Louise

Good value cover

4
Competitive premium and easy to set up policy online. Cannot comment on claims as not had to trouble them. Reviewed on: 24th August 2023
Jill Knight's avatar
Jill Knight

Clear and good value

5
Easy to use with a portal login that displays all of your documents clearly. Very reasonable price Reviewed on: 24th August 2023
Carrie's avatar
Carrie

Simply the best

5
Better than all the rest! Been with them for years - fantastic Reviewed on: 23rd August 2023
Londoner2001's avatar
Londoner2001

When the Chips are down, don't rely on Policy Expert

1
When the Water Board tell you you have a leak and give you 30 days to fix it and don't help you find the leak, you ring them up three times and they say" Go through your House Insurance, that's what it's there for" ?Your turn desperately to your insurer. (Policy Expert) and they refuse to help" Because the leak can't be seen!"! Not what their Policy wording says! Reviewed on: 23rd August 2023
john radburn's avatar
john radburn

Helpful staff and competitive price

4
Website and accessibility for those who are not online is average Reviewed on: 23rd August 2023
Katie Wilson's avatar
Katie Wilson

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