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Policy Expert : Home Insurance reviews

4.78
Based on 9,124 reviews, last reviewed 12th Jun 2025
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Hassle free home insurance from Policy Expert v... Purchased annual home insurance from Policy Expert via Money Supermarket, hassle free experience. Reviewed on: 12th June 2025
Francis Butterworth 's avatar
Francis Butterworth

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer

About this product

Before taking out home insurance, be sure to read customer reviews for the provider and its policies. Double check when reading reviews that they’re for the right type of insurance: buildings, contents, or both. We collect Policy Expert home insurance reviews to help you make an informed decision when choosing your new provider.

Choose from three levels of home cover: bronze, silver and gold. Policy Expert has flexible policies that can be tailored to your needs with a selection of additional add-ons. For example, you can choose to add on emergency cover, away from home protection and more.

Each homeowner will have different needs from a home insurance policy. You may be searching for the highest level of contents cover to protect your belongings. Or perhaps you need a robust buildings insurance policy? You may simply be looking for the most cost-effective, combined policy. Whatever your needs, read the Policy Expert home insurance reviews on Smart Money People. Our reviews are left by genuine policyholders to give you insight into what you can expect as a Policy Expert customer.

Have you had a home insurance policy with Policy Expert? Share your honest experience with others. Did you take out contents insurance, buildings insurance, or both? Which level of cover did you choose, and were you satisfied with your choice? Did you find the price of your premium to be reasonable? Did you select any additional add-ons, and have they proved worthwhile? Did you have any experience with the customer service team? Whether good or bad, write a Policy Expert home insurance review today. Together, we can help people like you make better decisions.

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Policy Expert Home Insurance reviews (9124)

Only small increase for second year.

4
Easy to apply on line, or telephone. Only a small increase in cost for second year with them. Fortunately I have not had to claim so I don’t know how that would be handled but hopefully a claim would be resolved efficiently. Reviewed on: 23rd August 2023

Good

5
I've had no problems renewing with them. Always a reasonable price at reviews. Clear communication of what plan entails. Reviewed on: 22nd August 2023

Excellent cover for a very reasonable price!

5
Silver Home Insurance plus Home Emergency Select plus Home Legal Select for under £140? Excellent value! Reviewed on: 22nd August 2023

Always there to help

5
Always there to help. Rang up to discuss my renewal they bought the price lower both years that I have been with them. No problem Reviewed on: 22nd August 2023

Never again

1
Almost impossible to contact, then whenever you do pushed from pillar to post, trinity looks after claims , very unprofessional . Will never use them AGAIN…….. Reviewed on: 21st August 2023

oneway system

1
i 03300600681 to report home emergency, THE chap asked my code few times, repeating himself. he would not listen to me ,he said i see you in court and put the tel down what a tel conversation Reviewed on: 21st August 2023

Responsive and prompt... after you make contact!

4
Straightforward offering, simple to understand product. Customer service can be painful to get to on the phone, but once you do make contact, they are pretty prompt, responsive and helpful. Reviewed on: 28th July 2023

Good cover, good price and no silly increases

5
I’ve had my buildings and contents insured with Policy Expert for a few years now. I always shop around but PE have kept the premiums the same or very similar, which seems rare these days Reviewed on: 28th July 2023

save your money

1
We had water coming through our ceiling due to an unusualy heavy storm This company would not help whatsoever Reviewed on: 26th July 2023

Reliable and good prices

5
Been with them for about 4 yrs now. One year they gave a guarantee for no increase the following year. Other years only moderate increases. Easy to deal with. Reviewed on: 14th July 2023

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