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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Quick and easy purchase. Reasonable price

Purchasing a home insurance on the policy expert website was very straight forward, easy to understand the wordings and did not have to answer too many questions. The quote price was cheap. Customer service was very helpful. Reviewed on: 3rd October 2022

Happy to take your money

Mixed messages from customer service and your cancellation policy is shocking. In fact robbery. I regret giving you my business and will definitely never recommend. Reviewed on: 3rd October 2022

Good value cover

Home insurance cover through Policy Expert provided the level of cover we required at a reasonable cost. Reviewed on: 2nd October 2022

So easy

We have always found Policy Expert's staff to be polite, efficient and helpful. Also they send the documents through the post so we have hard copies, can't ask for more than that! x Reviewed on: 30th September 2022

Good policy

A good policy that meets my requirements at a good price Reviewed on: 29th September 2022

Excellent value

Happy with my home insurance through Policy Expert - good coverage and also value for money. Reviewed on: 27th September 2022

Very Easy

It was very easy to understand the cover being offered and to fill in the required information. The quoted price was also very acceptable. Reviewed on: 26th September 2022

Expert help and advise and quickly sorted.

When we needed new home insurance they were so helpful and we were pleased with the service we we received. Reviewed on: 26th September 2022

Simple

Cheap price easy set up good cover Reviewed on: 26th September 2022

Great team

Very helpful and easy to use. I will surely be renewing. Reviewed on: 24th September 2022

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