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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.73 (9136 reviews)

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4.73

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Affordable and easy to renew

Affordable easy to renew policy, able to get in touch with someone easily and get advice before claiming Reviewed on: 15th September 2022

Excellent value, easy online access

Usually one to shop around but had no need to as the value from this year to previous was better than any other company. Accessing the account online is easy to navigate and customer service is very helpful. Reviewed on: 15th September 2022

Excellent response

Only had cause to use the service for an emergency call out once (thank goodness as it involved leaking water) but contact and response was simple, efficient and effective. Many thanks for that! Reviewed on: 15th September 2022

So Competitive

I have used the Policy Expert for two years now unfortunately I didn't know about them before this. The online policy was easy to navigate through and ensured I got the correct cover for me. I would highly recommend Policy Expert as the pricing is competitive in fact couldn't be beaten, no fuss, no worries, just great ***** Reviewed on: 15th September 2022

Settled my claim.

Policy Expert made it amazingly simple to register a claim. They also settled the claim very quickly with no hassle. Reviewed on: 15th September 2022

Great company

Great company, great cover for a decent price, good customer service Reviewed on: 15th September 2022

Simple and easy

Easy to sign up and good customer service Reviewed on: 15th September 2022

First ever house insurance - new home owner

Very good at advising what would be the best options regarding house insurance for a first time buyer, great help and patient Reviewed on: 15th September 2022

Very easy to deal with.

The experience I had was very favourable. Both in setting up the policy and a very competitive price. It was exactly what I was looking for. Reviewed on: 15th September 2022

good price for good cover

Able to personalise quotes to include non-standard aspects if wanted, allowing you to choose from cheap morebasic cover if that suits your needs up to more comprehensive cover including full home emergency cover, legal cover etc. Best cover for the price. Reviewed on: 15th September 2022

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