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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Freezer content

Policy expert, do not expect any help and do not expect to get financial help impossible, if you cannot get help from a small claim for freezer content would they for big claims like building damage no chance DO NOT TOUCH WITH A BARGE POLE, they are cheap for a reason they do pay out on claims. Reviewed on: 13th December 2021

Dodgy Company

They deal with the customers in a very dodgy ways , please ,please stay away , you will loose your money and time, Reviewed on: 21st November 2021

not recommend

I get quote with good price from them but unfortunately when I phoned them and told my car was write off as cat C in 2016 they said not going to insure my car. I insuring car with others insurance providers without any problems. Zero stars for policy expert Reviewed on: 21st October 2021

Quick and easy

Policy Expert have taken care of our needs admirably.... and extremely competitively, very happy and feel in secure hands. Reviewed on: 16th October 2021

Excellent!

To be honest I had never heard of Policy Expert but they were very reasonable, saving me £84.24 on the policy that was about to expire. It was quick and easy to do on line, and had some great reviews. So glad I chose Policy Expert! Reviewed on: 10th October 2021

Great value

Competitive price. Has the requirement I need. Reviewed on: 8th October 2021

Great insurance provider

Very simply, they are quick, straightforward tand easy to use. They offer comprehensive cover at a good price to the levels required and I am generally impressed. I would recommend Reviewed on: 7th October 2021

Great company.

Best quote for home insurance we'd found online. Very reasonable. Would definitely recommend them to family and friends. Reviewed on: 2nd October 2021

Good price

Quick and easy to navigate. Ticked all the boxes for what I required at a great price Reviewed on: 1st October 2021

Based on buying process only.

Not only was the actual purchase very straightforward but I liked the follow up emails which demonstrated good customer relations. Can't say honestly whether I would definitely recommend because of the lack of experience of problems - as yet anyway! Reviewed on: 1st October 2021

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