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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Excellent Home Insurance

Was a very quick and easy experience excellent customer service and at competitive prices!! Would definitely recommend to anyone looking for home insurance. Reviewed on: 1st October 2021

Experts in technicalities and loopholes but not customer service

Don't bother trying to claim. Made a claim for £235 following a break-in. Excess £150 so sum total of £85 claim. They used technicalities to avoid paying and would rather instruct a surveyor to visit the property at xx cost to support their loop hole rather than pay £85. Unbelievably poor customer service Reviewed on: 28th September 2021

Straight forward to get a quote

Nice and easy to get a quote from which was a fair price for the cover I require. Reviewed on: 27th September 2021

Good up to now

Good price good website good communications Reviewed on: 27th September 2021

Great service - quick and easy to set up

Had not heard of this company previously and wish I had. I've made considerable savings on my home insurance and the cover is actually better than my previous supplier. Reviewed on: 26th September 2021

Simple, Easy, Full Coverage

Simple easy straightforward. Clear understanding of what I was covered for and that it met my needs. Ability to adjust and quickly arrange my home insurance. Great price, great coverage and great service. Reviewed on: 25th September 2021

Excellent

Excellent and very efficient. Easy to use and understand Reviewed on: 25th September 2021

QUICK, EASY, HASSLE FREE

I have been looking for house insurance and your offer was best. basically value for money, well happy. Reviewed on: 25th September 2021

More than happy

Friendly customer servive and good deal home insurance. Best of both worlds really. Reviewed on: 24th September 2021

A clearly stated policy.

My car insurance was very easy to understand and all the policy details were clear to read. It was easy to bolt on policy extras which were easy to access and add to my policy. Reviewed on: 24th September 2021

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