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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Fast and great value!

Flawless service so far after a recent switch. Thank you! Reviewed on: 14th September 2021

excellent.

fast, efficient and great value for money. Reviewed on: 14th September 2021

No hassle or dazzle

I did an online application followed up by a phone call. The process was easy and the customer services person I spoke to was amazing. Reviewed on: 14th September 2021

Best price on a like-for-like comparison

This is the 1st time I have insured with Policy Expert. I have only had the policy for around 6 weeks. I haven't had to make any claim thus far and therefore my only experience is in taking out the policy. My 4 out of 5 rating reflects this limited experience. Taking out the policy was straight forward through comparison site: moneysupermarket.com. Hopefully, if I ever need to make a claim Policy Expert will provide a 5 out of 5 customer satisfaction and experience. Reviewed on: 14th September 2021

Good price, always available

Good coverage at the right price Reviewed on: 14th September 2021

Simply the best.

Have been with Pollicy Expert for a while now. They offer great customer service and are without a doubt the best value on the market !!! Reviewed on: 14th September 2021

Excellent Customer Service

I purchased a combined Home & Contents Policy from Policy Expert within the last couple of days. I am aware that they have been approved by the 'Plain English Campaign' which is probably to their credit and as a consequence I picked up what seemed to be some conflicting terms. That aside, I can only give absolute credit to Policy Expert for the prompt response I received from my enquiry - and on this occasion they were the ones having problems making contact ha ha. When I called back to the 'claims line' number I was answered promptly, and the call centre staff would not have known the purpose of my call. However I was quickly referred to Ben Bennett who is described as Customer Service Adviser Trinity Claims. I think that I had difficult questions, but Ben, whilst friendly, polite and businesslike quickly grasped the problem I described, reconciled it with the written enquiry I had submitted, and gave me the answer. I am well past retirement age and what was reassuring to me was his patience, confidence and knowledge. Moreover, sensing that I was still unsure, he gave me the answer in writing - perfect! Well done Policy Expert or Trinity Claims, you have a brilliant communicator in Ben, and in simple terms an excellent ambassador for your company! Reviewed on: 14th September 2021

Very good pricing and cover

Very happy as a pensioner with the price on my home insurance, and the cover that I have on my home. Quick response and action on a request I emailed too. Reviewed on: 14th September 2021

Affordable with professional service!

It was easy to switch to Policy Expert! Everything was set up online and documents were emailed to us quickly! Would recommend! Reviewed on: 14th September 2021

Top cover for affordable prices

Very professional. Clear and easy to understand. Great cover at a great price Reviewed on: 14th September 2021

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