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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Excellent service

I claimed for the loss of a diamond from my engagement ring and was impressed by the excellent service. My claim was handled efficiently and the ring was returned as good as new. Reviewed on: 11th September 2021

Well managed

Polite and officiant very helpful Reviewed on: 11th September 2021

Not changed my Home Insurance in 30 years until now.

I have been with my previous Home and Buildings Insurance provider for over 30 years. Took a look at Policy Expert and changed without hesitation. Cheaper policy my a mile. Did it all on-line so easy to do. Would recommend anyone to take a look for themselves. Reviewed on: 11th September 2021

So far, so good

I'm a new customer of Policy Expert and so far I'm impressed with the service. The quote met my needs and then it was quick and easy to complete the process. Documents arrived via email within minutes and all correct. All good so far, thank you Reviewed on: 11th September 2021

great service

simple service, nothing really to add. Reviewed on: 11th September 2021

straight forward, easy to understand insurance

very competitive price, easy to use website. All good thank you Reviewed on: 11th September 2021

Completely Straightforward

Very easy to complete the clear application process, with very prompt responses and confirmation. I would perhaps award a higher rating if I had experience of the claims process. Based upon the application/certification and payment process I would say that this has been one of the easiest. Using the account is completely straightforward and stress free. Thank you. Reviewed on: 11th September 2021

Simple Process, Comprehensive Policy.

What more can you ask of a company than a clearly worded policy, covering a comprehensive list of requirements, culminating in a straightforward payment process. That’s my criteria and was easily met! Reviewed on: 11th September 2021

Fantastic company

Used these guys, on private and landlord insurance and have always been great!! Reviewed on: 11th September 2021

helpful and efficient

Explain everything clearly. Very polite easy to talk to and answer all questions and a good price Reviewed on: 11th September 2021

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