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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.75 (9138 reviews)

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4.75

Based on 9,138 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9138)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Very helpful an polite team

Kept me up to date and were all very helpful an polite team. Reviewed on: 2nd August 2024

All good so far.

all good so far, In the unfortunate circumstances i may have to make a claim then taht will confirm good service Reviewed on: 2nd August 2024

Great value for money, easy to communicate online an...

Great value for money, easy to communicate online and set up of policy, would highly recommend to others. Reviewed on: 2nd August 2024

Who knew that home insurance could be low cost and s...

Who knew that home insurance could be low cost and simple! Saved £100 plus. Excellent customer service. Good use of technology. Reviewed on: 2nd August 2024

Reply from Policy Expert Hello Paul, Thanks for taking the time to leave us your review. Given your positive comments I am not sure your 1-star rating is reflective of your experiences with us, please do let me know if it is as we would love to get some further feedback from you. If there's anything else we can help you with, please get in touch at [email protected]. Thanks, Peter Response date: 6th August 2024

Really happy, no issues with my home insurance policy!

Really happy, no issues with my home insurance policy! Reviewed on: 2nd August 2024

Easy to use website and very competitive renewal price

Easy to use website and very competitive renewal price Reviewed on: 2nd August 2024

Good good

Not had any issues. Not much else to say. Reviewed on: 2nd August 2024

Value for money

I was quoted a ridiculous amount for my last renewal and decided to search around for an alternative provider. Policy Expert ticked all the right boxes and came in with a good value premium Reviewed on: 2nd August 2024

Policy expertise

Easy to register, competitive rates haven't had to claim yet thankfully but so far I've had a good experience with them Reviewed on: 2nd August 2024

Friendly service and helpful staff

Friendly service and helpful staff Reviewed on: 2nd August 2024

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