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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9137 reviews)

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4.76

Based on 9,137 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

A good price for Buildings and Contents insurance

Having failed to convince my previous insurer to at least match my renewal quote to his online offer I looked elsewhere. Policy Expert offered the same cover for a price substantially below my previous insurer so the decision was easy. Reviewed on: 10th September 2020

Excellent quick and accurate service.

Can only recommend up to point of purchase as I have had (and hope not to have) no experience as far a claims are concerned. Hopefully their enthusiasm and professionalism will feed through to all departments. Reviewed on: 10th September 2020

Best cover best price

Compared prices on line and by far the cheapest. Best cover and low excess... very happy Reviewed on: 10th September 2020

Don't compare Policy Expert are fair!

I would highly recommend Policy Expert the prices are reasonable and the customer service team and polite and friendly. I spoke to a woman I think her name was Wendy Reviewed on: 10th September 2020

Easy and great value

So easy to deal with. Best value for money-have me everything I required at a good price, giving me peace of mind with my cover. Reviewed on: 10th September 2020

Easy online application

Great price. All done online and very easy and straightforward to deal with Reviewed on: 10th September 2020

Great customer service!

Very pleased with the fact that renewal note was cheaper than last year's, as well as the fact that you have the option of not renewing automatically! Reviewed on: 10th September 2020

Good website

So far everything has run very smoothly. Hope I don’t have to use them during the year. Reviewed on: 10th September 2020

Everything Covered

Delighted to find a policy that covers all aspects of home insurance at an excellent price Reviewed on: 10th September 2020

Great service

Certainly experts in their field! Informative, helpful,friendly and really good advice and knowledge. Overall,great service from these guys. Would definitely recommend. Reviewed on: 10th September 2020

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