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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9137 reviews)

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4.76

Based on 9,137 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Home insurance renewal

Recently renewed my home and context insurance. I was able to get a cheaper/low insurance quote on calling through to the customer service. Reviewed on: 13th August 2020

Excellent

Very good website and service. Will use it again and recommend your services Reviewed on: 13th August 2020

House Insurance

Have been with Policy Expert for several years and always found them to be very helpful and professional. Reviewed on: 13th August 2020

Easy to buy.

Prompt and efficient service from the company. Reviewed on: 13th August 2020

Really easy and great value!

Getting insurance through Policy Expert was not only a lot cheaper, but gave me confidence I was dealing with a great company AND was so much easier ... not so many crazy questions to answer! Thank you! Reviewed on: 13th August 2020

Great low price,with incentives

I have previously been with this insurer before and have been well covered for any occurrence that may occur. Reviewed on: 13th August 2020

Peace of mind coverage

Good cover at a reasonable price. Easy to see what is covered. Reviewed on: 13th August 2020

Takes most of the hassle out of searching for insurance

When looking for home insurance I used a search engine who pointed me in the direction of Policy Expert-they came up trumps- got a good deal and even cash back too. Reviewed on: 13th August 2020

Great service and value

Really pleased with cover for the price and well organised company. Received good value cover and policy documents received in a timely way detailing all I needed to know. Great value too. Reviewed on: 13th August 2020

A pleasure to deal with!

Transferred our home and contents insurance to Policy Expert a few years ago and found them to be very professional but also very customer friendly making the process of purchasing cover a pleasurable experience. No jargon or pushy sales staff, everything explained in clear plain language to ensure you get the right policy for your home and contents at very competitive prices! Reviewed on: 13th August 2020

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