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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9137 reviews)

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4.76

Based on 9,137 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Good customer experience.

Not only were Policy Expert the cheapest by far for my home insurance policy, when I called them about a query regarding the extent of accidental cover, they answered promptly and comprehensively. Great experience. Reviewed on: 12th August 2020

Honest

Had a telephone chat to make sure I was covered for all my needs and was assured in Layman's terms what was required and what was not, impressed with the honesty. Reviewed on: 12th August 2020

First class company

I have always been informed of any news relating to my policy and the price of the policy is second to non,. I shall remain with this company as long as they remain top of the league as they have been as long as I have been with them in the last three years. Reviewed on: 12th August 2020

Good value cover

Definable worth a quote and good customer svcs Reviewed on: 12th August 2020

Hassle free and easy!

Quick and easy home insurance great cover. Reviewed on: 12th August 2020

Best value for money house and home insurance.

So easy to set up. No nonsense explanations of terms. Basic policy comprehensive, but still many add-ons to suit all circumstances. Proof of the pudding would be when a claim is made, which I haven't so withhold an opinion on that. Reviewed on: 12th August 2020

Friendly efficient knowledgeable

Moved home and maintained house insurance with Policy Expert. New build so problems with postcode which customer service addressed and managed very well. Highly recommended Reviewed on: 12th August 2020

Great service

The advisor took me through some details very helpfully, and made it clear and easy to understand. I also saved money against my renewal quote. Reviewed on: 12th August 2020

Customer service needs attention

Initial problems with customer service - bought me off with a £ 20 voucher. I'll have to see how things pan out. Reviewed on: 12th August 2020

Right cover, right price

It works for me - good price, easy to sign up, right cover. Reviewed on: 12th August 2020

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