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Policy Expert : Home insurance reviews

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4.76
Based on 9,137 reviews, last reviewed 16th Apr 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
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0%
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1%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026
J W's avatar
J W

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
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Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

fantastic fantastic fantastic

5
fantastic fantastic fantastic fantastic Reviewed on: 12th August 2020
Alan's avatar
Alan

Process of setting up a new Insurance was painless

5
As usual previous insurance company increased the new renewal quote by an unacceptable amount and as I have have never claimed this was very disappointing. So went online and found this company with a similar cover and for a lower premium than the previous year. The set up was very straightforward and within a couple of minutes my new Insurance was set up and running. Good job. Reviewed on: 9th August 2020
Alan Strickland 's avatar
Alan Strickland

Value for money

5
I used Compare the Market to find the best deal and Policy Expert came out as the best by far. The same services offered by others but at a fraction of the price. Reviewed on: 8th August 2020
Anne Butler's avatar
Anne Butler

Competitive and efficient

5
Stayed with the same insurer as they are competitive, easy to contact and efficient highly recommend Reviewed on: 7th August 2020
Louise Keating's avatar
Louise Keating

Very satisfied :-)

5
Excellent service and value for money. Reviewed on: 6th August 2020
Roberts 's avatar
Roberts

Great

5
Great price for my car insurance. Very to set up. Reviewed on: 6th August 2020
Julie Shawcroft's avatar
Julie Shawcroft

Reasonable price for level of cover

3
Whilst there was some awkward questions such as flat roof (had to include garage even though it’s nowhere near house) overall price is good for level of cover. Reviewed on: 6th August 2020
Francine Appleby's avatar
Francine Appleby

Great

4
I'm a new customer so I can't really leave a review as such, however I can say that recently switching insurance companies was quick and easy and has saved me money. I've definitely had a positive experience so far. Reviewed on: 6th August 2020
Gayle's avatar
Gayle

Great price insurance

5
Great price, easy to buy online. After reading other reviews, decided it was worth the switch Reviewed on: 5th August 2020
Katy Swingler's avatar
Katy Swingler

Policy Expert

5
Had a quotation from Policy Expert on Compare The Market. Decided they were the ones for me and found it easy to set up and proceed with my application. All paperwork relating to my policy sent quickly by email. Very pleased with the efficiency. Reviewed on: 5th August 2020
Modidley 's avatar
Modidley

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