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Policy Expert : Home insurance reviews

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4.76
Based on 9,137 reviews, last reviewed 16th Apr 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026
J W's avatar
J W

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
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Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Review Policy Expert : Home insurance now

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Policy Expert Home insurance reviews (9137)

Great Customer Service

5
I've had a great customer service experience so far in the short time I've used Policy Expert. Reviewed on: 14th August 2019
Holly's avatar
Holly

New customer

5
I have only just got the policy but it seems a very good deal and was easy to find a d buy via internet Reviewed on: 14th August 2019
Mrs a j crabbe 's avatar
Mrs a j crabbe

Home Insurance

4
Easy online application, User friendly online account to access your details and documents. All in all very good, no stress involved Reviewed on: 14th August 2019
J Moors's avatar
J Moors

Experts with Policies

5
Policy Expert are an open and upfront company with no hidden costs and very fair pricing. Reviewed on: 14th August 2019
L Fowkes's avatar
L Fowkes

Very helpful

5
Explained things well when moving home Reviewed on: 14th August 2019
Caroline's avatar
Caroline

Fast, easy and friendly service

5
after endless searching on comparison sites I finally stumbled across Policy Expert. The service was brilliant, staff were great and most importantly they were competitive with pricing. Would certainly recommend and use again Reviewed on: 14th August 2019
MShariffx's avatar
MShariffx

Seamless online experience

5
Policy Expert were the best value by far when I did a multi-quote on a price comparison website, even with all the extras. I clicked through from their quote and completed the transaction in minutes. This was the lowest quote I've had in eight years of owning a home, and saved 40% on last year's price at a different company. Very pleased! Reviewed on: 14th August 2019
Chris Beaumont's avatar
Chris Beaumont

No issues straight forward

5
Easy straight forward experience Reviewed on: 14th August 2019
Kerry's avatar
Kerry

Amazing company

5
We moved our home insurance to policy expert and saved almost £500 !!! Very helpful staff, can’t rate them highly enough. Reviewed on: 14th August 2019
Stephen calder's avatar
Stephen calder

Excellent service

5
Easy, quick, helpful and easy to use website. Good price and great policy offering free cover for certain things for a year, couldn’t ask for better Reviewed on: 14th August 2019
Phil Alvey's avatar
Phil Alvey

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