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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Excellent service service and good policy!

Excellent service service and good policy! Reviewed on: 2nd August 2024

I've got everything I need covered in my house and c...

I've got everything I need covered in my house and contents insurance. When I had a recent enquiry it was sorted in a helpful manner. Reviewed on: 2nd August 2024

Reliable and friendly, caring staff.

Reliable and friendly, caring staff. Reviewed on: 2nd August 2024

Superb customer service from very friendly people he...

Superb customer service from very friendly people helped me in securing my policy. The guidance I was given by their specialists was not confusing like some other insurance companies, everything was explained to me step by step, money well spent I say. I'll be renewing with them again next year. Reviewed on: 2nd August 2024

I have not had to contact you or make a claim so it...

I have not had to contact you or make a claim so it is almost impossible to comment on anything Reviewed on: 2nd August 2024

Straight forward to purchase.

Straight forward to purchase. Competive prices. (Not had reason to use customer services) Reviewed on: 2nd August 2024

Great price compared to others.

Great price compared to others. I have had no reason to contact them so cannot speak for customer service. Reviewed on: 2nd August 2024

Quick and efficient service.

Quick and efficient service. Renewed efficiently, competitive price Reviewed on: 2nd August 2024

Always been very helpful when needed especially when...

Always been very helpful when needed especially when we had a emergency burst pipe incident Reviewed on: 2nd August 2024

Good value policy

Good value and easy to arrange my policy Reviewed on: 2nd August 2024

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