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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.75 (9138 reviews)

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4.75

Based on 9,138 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9138)

Absolutely brilliant company to deal with

Absolutely brilliant company to deal with Reviewed on: 2nd August 2024

Arranging the policy was very simple.

Arranging the policy was very simple. It offers very good value. Reviewed on: 2nd August 2024

We have been fortunate enough to not need to claim o...

We have been fortunate enough to not need to claim on the insurance so this is based on the ease of transferring . It was a stress free task ,easily achieved and also cheaper than others Reviewed on: 2nd August 2024

Simple and affordable

Policy expert have been brilliant. It's super easy to sign up, edit my policy and get info that I need. I have spoken to the team a few times and they've always been friendly and very helpful. Reviewed on: 2nd August 2024

Buildings and contents insurance.

I wanted to buy buildings and contents insurance and their website made it easy for me to get a quote and buy. Reviewed on: 2nd August 2024

Excellent service service and good policy!

Excellent service service and good policy! Reviewed on: 2nd August 2024

I've got everything I need covered in my house and c...

I've got everything I need covered in my house and contents insurance. When I had a recent enquiry it was sorted in a helpful manner. Reviewed on: 2nd August 2024

Reliable and friendly, caring staff.

Reliable and friendly, caring staff. Reviewed on: 2nd August 2024

Superb customer service from very friendly people he...

Superb customer service from very friendly people helped me in securing my policy. The guidance I was given by their specialists was not confusing like some other insurance companies, everything was explained to me step by step, money well spent I say. I'll be renewing with them again next year. Reviewed on: 2nd August 2024

I have not had to contact you or make a claim so it...

I have not had to contact you or make a claim so it is almost impossible to comment on anything Reviewed on: 2nd August 2024

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