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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.73 (9137 reviews)

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4.73

Based on 9,137 reviews, last reviewed 11th Jun 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Good communications and clear documents Well communicated and clear documents Reviewed on: 11th June 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Excellent service so far

Easy to purchase online ,everything you need to know is easy to find Reviewed on: 2nd August 2024

Protection against unexpected damage.

The terms and conditions of the insurance cover looked a bit harsh when I first read through them but the pricing was very competitive. We have only ever had to make a claim once in the 27 years we have lived here and that was for a burst underfloor water pipe a long time ago. Before signing up to Policy Expert I spoke to one of their customer service advisors about my concerns but when he explained that their cover was intended to protect against unexpected damage and not age-related deterioration, it made absolute sense. Reviewed on: 2nd August 2024

Very easy, but through, to set up policy.

Very easy, but through, to set up policy. Fully details were quickly provided. Good explanation as to how proceed if any issues. Reviewed on: 2nd August 2024

Expertise...

I was persuaded to use Policy Expert because of their efficiency and price. Reviewed on: 2nd August 2024

Like any other policy I've had in the past, can't sa...

Like any other policy I've had in the past, can't say much as never made a claim Reviewed on: 2nd August 2024

Good value for money

Good value for money - always compare insurers annually so only been back with Policy Expert this year Reviewed on: 2nd August 2024

Great service and fair pricing.

Great service and fair pricing. The insurance available has good features and flexibility. Reviewed on: 2nd August 2024

It was easy to chose this policy.

It was easy to chose this policy. Good price. Reviewed on: 2nd August 2024

Simplicity itself dealing with this company and good...

Simplicity itself dealing with this company and good value. Reviewed on: 2nd August 2024

I haven't yet needed them.

I haven't yet needed them. All insurance is a swindle however so I presume when the worst happens they will likely be as bad as everyone else! Reviewed on: 2nd August 2024

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