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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.72 (9156 reviews)

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4.72

Based on 9,156 reviews, last reviewed 17th Sep 2026

700% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Smooth and proffesional operation. Smooth and proffesional operation. My house got flooded by bursed water pipe. Policy Expert sent a crew to remove flooded flooring, instaled industria... Read more Reviewed on: 5th September 2026

Latest lowest rating:

1

Terrible service at renewal, claims experience poor Our policy premium almost doubled at renewal. Got quotes elsewhere at a better price. They took renewal payment much earlier than expected, while we w... Read more Reviewed on: 17th September 2026

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9156)

We have been fortunate enough to not need to claim o...

We have been fortunate enough to not need to claim on the insurance so this is based on the ease of transferring . It was a stress free task ,easily achieved and also cheaper than others Reviewed on: 2nd August 2024

Simple and affordable

Policy expert have been brilliant. It's super easy to sign up, edit my policy and get info that I need. I have spoken to the team a few times and they've always been friendly and very helpful. Reviewed on: 2nd August 2024

Buildings and contents insurance.

I wanted to buy buildings and contents insurance and their website made it easy for me to get a quote and buy. Reviewed on: 2nd August 2024

Excellent service service and good policy!

Excellent service service and good policy! Reviewed on: 2nd August 2024

I've got everything I need covered in my house and c...

I've got everything I need covered in my house and contents insurance. When I had a recent enquiry it was sorted in a helpful manner. Reviewed on: 2nd August 2024

Reliable and friendly, caring staff.

Reliable and friendly, caring staff. Reviewed on: 2nd August 2024

Superb customer service from very friendly people he...

Superb customer service from very friendly people helped me in securing my policy. The guidance I was given by their specialists was not confusing like some other insurance companies, everything was explained to me step by step, money well spent I say. I'll be renewing with them again next year. Reviewed on: 2nd August 2024

I have not had to contact you or make a claim so it...

I have not had to contact you or make a claim so it is almost impossible to comment on anything Reviewed on: 2nd August 2024

Straight forward to purchase.

Straight forward to purchase. Competive prices. (Not had reason to use customer services) Reviewed on: 2nd August 2024

Great price compared to others.

Great price compared to others. I have had no reason to contact them so cannot speak for customer service. Reviewed on: 2nd August 2024

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