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Policy Expert : Home insurance reviews

View other Policy Expert products
4.72
Based on 9,156 reviews, last reviewed 17th Sep 2026
700% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Smooth and proffesional operation. Smooth and proffesional operation. My house got flooded by bursed water pipe. Policy Expert sent a crew to remove flooded flooring, instaled industria... Read more Reviewed on: 5th September 2026
Adrian's avatar
Adrian

Latest lowest rating:

1

Terrible service at renewal, claims experience poor Our policy premium almost doubled at renewal. Got quotes elsewhere at a better price. They took renewal payment much earlier than expected, while we w... Read more Reviewed on: 17th September 2026
Lorna S's avatar
Lorna S
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Review Policy Expert : Home insurance now

Help others make smarter decisions by sharing your own experience.
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Policy Expert Home insurance reviews (9156)

Prompt and excellent service and very competitive.

5
Prompt and excellent service and very competitive. Reviewed on: 2nd August 2024
Sandy R's avatar
Sandy R

Excellent service so far

5
Easy to purchase online ,everything you need to know is easy to find Reviewed on: 2nd August 2024
Alison B's avatar
Alison B

Protection against unexpected damage.

5
The terms and conditions of the insurance cover looked a bit harsh when I first read through them but the pricing was very competitive. We have only ever had to make a claim once in the 27 years we have lived here and that was for a burst underfloor water pipe a long time ago. Before signing up to Policy Expert I spoke to one of their customer service advisors about my concerns but when he explained that their cover was intended to protect against unexpected damage and not age-related deterioration, it made absolute sense. Reviewed on: 2nd August 2024
Stan B's avatar
Stan B

Very easy, but through, to set up policy.

5
Very easy, but through, to set up policy. Fully details were quickly provided. Good explanation as to how proceed if any issues. Reviewed on: 2nd August 2024
Margaret S's avatar
Margaret S

Expertise...

5
I was persuaded to use Policy Expert because of their efficiency and price. Reviewed on: 2nd August 2024
John Stockdale-Garbutt's avatar
John Stockdale-Garbutt

Like any other policy I've had in the past, can't sa...

4
Like any other policy I've had in the past, can't say much as never made a claim Reviewed on: 2nd August 2024
Shazia k's avatar
Shazia k

Good value for money

5
Good value for money - always compare insurers annually so only been back with Policy Expert this year Reviewed on: 2nd August 2024
JULIE K's avatar
JULIE K

Great service and fair pricing.

5
Great service and fair pricing. The insurance available has good features and flexibility. Reviewed on: 2nd August 2024
NW's avatar
NW

It was easy to chose this policy.

5
It was easy to chose this policy. Good price. Reviewed on: 2nd August 2024
Manuela P's avatar
Manuela P

Simplicity itself dealing with this company and good...

5
Simplicity itself dealing with this company and good value. Reviewed on: 2nd August 2024
Jennifer W's avatar
Jennifer W

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