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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9137 reviews)

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4.76

Based on 9,137 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Excellent service and excellent value for money

Brilliant value and easy to purchase on line, this is twice with this company, Excellent service Reviewed on: 6th October 2018

Great price

Great price for home insurance and easy to take out policy but not actually had to deal with customer services etc so difficult to fully review! Reviewed on: 4th October 2018

Easy and competitive

Very easy to obtain quote, clear and simple questions. Extras with other companies were included in the quote making it easy to compare prices and make the decision to buy from Policy Expert. Reviewed on: 4th October 2018

Good quick service

Easy website, competitive quotes Reviewed on: 2nd October 2018

Very good insurance company

Very good customer service when transferring my buildings and contents insurance to my new home. Reviewed on: 29th September 2018

Straight forward

Switched home insurance. Good cover, reasonable price Reviewed on: 26th September 2018

Decent value and polite service - can't say fairer than that really

So far so good - will see what the renewal price is like next year. Hopefully I won't need to claim but I ain't done that in years anyway Reviewed on: 24th September 2018

Dealt with quickly and professionally

Information came in the post so saved it and contacted Policy Expert and I was given a price to renew my Home contents and buildings insurance and it was £50 cheaper that my previous Insurance Company and fixed for 2 years well I had to say Yes and Paper work and Email to confirm dates of starting came very quickly Well Done . Reviewed on: 23rd September 2018

Policy Expert

Great customer service, I always shop around when renewing any Policy of any kind. Policy Expert gave me great value for money measured against the cover i was receiving. No shortcuts on cover for a low price paid. Rewarded with FREE Home Emergency Cover for a full 12 Months just for renewing was a nice bonus too. Easy and uncomplicated to get covered. Highly Recommended. Reviewed on: 21st September 2018

Loved the service even when there was a problem was sort really quick would recommend

Had to phone about home cover as moved to my first house which was scary but was made better with the friendly lady on the phone Reviewed on: 20th September 2018

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