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Policy Expert : Home insurance reviews

4.76
Based on 9,137 reviews, last reviewed 16th Apr 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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See only 4 star reviews
14%
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1%
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0%
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Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026
J W's avatar
J W

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer

About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Nice website easy to navigate

5
Lots of add ons on the policy closest rival was no match! Reviewed on: 10th August 2018

The most helpful

5
Great information, great free advice,also a great selection of companies Reviewed on: 10th August 2018

Excellent service

5
After a massive fire destroyed our summer house and my greenhouse all the bikes and garden fences and garden policy expert had surveyor round within the week ,sent a clean up team and had evert thing replaced within 10 days couldn't recommend them more excellent service and no nonsense insurance company Reviewed on: 9th August 2018

Excellent service all round

5
I joined Policy Expert last year as they not only provided me with a competitive quote but also offered the most comprehensive cover. The real winner for me was the free Emergency Home Cover and inclusive cover for items taken out of the home. I’ve just renewed with them for the second year after they beat last years renewal and again included the Emergency Home Cover. Quotes were really quick and easy and the staff were efficient and friendly. I wish everything was this easy. Reviewed on: 9th August 2018

Easy to understand

5
Every thing was explained , there was no pressure to buy Reviewed on: 8th August 2018

Great product at a competitive price

5
My buildings and contents insurance was up for renewal and I wanted to make sure that I was still getting the best deal. Searched the internet for best insurance and via Money Supermarket found Policy Expert. Easy to complete the request for insurance with no jargon - just plain English. No hidden extras when I went to buy the policy, a trick often used by companies to boost the premium price. Policy includes legal and emergency cover as standard. Wouldn't hesitate in recommending to friends and family. Great product at an excellent price. Reviewed on: 8th August 2018

easy to use completed renewal process in minutes

5
customer service person explained everything clearly Reviewed on: 8th August 2018

POLICY EXPERT

5
Having used various comparison websites on a like to like basis POLICY EXPERT not only offered a huge saving (almost 50%) but a far better level of cover. Super easy to arrange too. Reviewed on: 8th August 2018

Excellent service

5
I was very impressed with the knowledge and customer service given by the advisor when I recently renewed my home insurance. I've been with policy expert for a number of years now and have always found them very professional. Reviewed on: 8th August 2018

Fantastic customer service

5
No had to make a claim yet but had a few issues setting up and the customer service has been great. Reviewed on: 8th August 2018

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