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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9137 reviews)

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4.76

Based on 9,137 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Very helpful and clear staff

I wanted to make a few changes to my schedule, so called the help line and they were very helpful and informative. Reviewed on: 1st August 2018

All good, no drama

Everything done effortlessly, leaving time for a glass of wine;-) Reviewed on: 1st August 2018

Excellent service

I received a letter for my yearly home and contents insurance and went online to check out the other companies to get a better deal! The policy I was sent was £2 dearer and I decided to stay with them. My policy was immediately renewed online, email sent with all of the conditions and policies, agreed, paid, policy sent and review with the hour. I then received everything through the post. Email sent asking me if I was happy ect, excellent service. Thank you. Reviewed on: 1st August 2018

Excellent service and value for money

Very competitive service and very helpful and pleasant customer service. Reviewed on: 1st August 2018

Great deals, First class service

I have been with Policy Expert for a few years now, your deals and service has been first class. Your service has been that good that I don't even bother looking for a better deal elsewhere. Keep up the great service. Reviewed on: 1st August 2018

Easy to navigate website and find the exact cover I wanted

Easy to use website, amazing cover for the price! Thimbs up Reviewed on: 31st July 2018

Hassle-free Insurance

Great customer service, a range of options on policies and great value for money - how everyone wants insurance to be! Reviewed on: 31st July 2018

First class service

Had to change a few things no problem done with no fuss or charge Reviewed on: 31st July 2018

Helpful. Easy to navigate.

Kept my policy to a minimum. Would recommend. Reviewed on: 31st July 2018

Second year in a row with Policy Expert

Staff are always very helpful, efficient and polite. I always come off the phone feeling like it was all very easy and straight forward. Would definitely recommend Policy Expert. Reviewed on: 31st July 2018

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