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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9137 reviews)

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4.76

Based on 9,137 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Easy to apply

Easy to apply and very reasonable price insurance. Reviewed on: 31st July 2018

Excellent transaction

I was really impressed with the service I received. Very nice, pleasant, knowledgeable chap who helped me through the set up to receive my new home insurance Reviewed on: 31st July 2018

Wet friendly customer service assistant

Marcus (customer service assistant) lowered the renewal price which beat all of the competitors, thank you Reviewed on: 31st July 2018

Excellent

Have renewed for a third year, always the best price and customer service is always very friendly and helpful. Reviewed on: 31st July 2018

Quick and Easy

Policy Expert made renewing my home insurance quick and easy I would use them again Reviewed on: 31st July 2018

Straightforward & good vfm

Nice simple sign up and renewal process. Hassle free. No nasty renewal price hike. Happy days Reviewed on: 31st July 2018

good value

spoke to a guy Kyle was very polite and friendly listened to me without interrupting like most salesman do. He sorted out my issues without putting me on hold for ages and even got me a loyalty discount. Couldn’t be better Reviewed on: 31st July 2018

Not transparent

My quotation came with endorsement caveats but I had to contact the company to ask for full wording. The endorsements were very significant. Reviewed on: 30th July 2018

Great value and service

Renewed my home insurane with policy expert and it was so easy even though I had to update a minor detail. It also ended up being cheaper so great all round. Excellent customer service. Highly recommended. Reviewed on: 30th July 2018

top insurance company

what can i say ... i asked them to supply my with a policy that was tailored to me and they were glad to help they provided what i wanted when i wanted at the price that i wanted , very accomadating and helpful will use again Reviewed on: 29th July 2018

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