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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9137 reviews)

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4.76

Based on 9,137 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Good experience, easy renewal

Easy and smooth renewal, just be sure to check the fine print as the cost doesn't include fees for monthly repayments. Reviewed on: 29th July 2018

house insurance

Good price for house and contents insurance, coukd not find better cover for price online. Reviewed on: 29th July 2018

Big thanks

Delighted with the customer support. Given a competitive quote and treated like I was the only person on their books. It surprised me and I was extremely pleased. Reviewed on: 29th July 2018

Buildings and Contents Insurance

I have been with Policy Expert for at least three years if not more, each year they come in at best value for the cover we require. The people I have spoken to are polite and helpful. Luckily, to date, we have not had any need to make a claim so can not say what that process is like . On the experience I have had to date I would certainly recommend this company to my friends. Reviewed on: 28th July 2018

policy

at first not happy that my policy was renewed at higher price and home emergency cover was taken away, but when speaking to sales team they handled it professionally and been given great deal for next year Reviewed on: 28th July 2018

Great service

Friendly and helpful staff, would recommend to friends and family. Reviewed on: 27th July 2018

Customer Service

The person I spoke to was very knowledgeable and answered all my questions. Enabling me to make the best choice of insurance cover. Reviewed on: 27th July 2018

Value for money

Excellent value for money by offering cover for home and contents that puts other so called bigger Insurance Companies to shame. Excellent Customer Service no issue is too hard and always ready to resolve. Reviewed on: 27th July 2018

Highly recommended

Simple process. Competitive quotes. Reviewed on: 27th July 2018

Simple and cheap

Great cover at a reasonable price. Saved us £40 Reviewed on: 26th July 2018

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