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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Apart for a year where prices became probihibitively...

Apart for a year where prices became probihibitively high, we’ve been with Policy Expert for many years and they always responded well to minor needs for interventions Reviewed on: 2nd August 2024

Great product , highly recommended

Great product , highly recommended Reviewed on: 2nd August 2024

Generally a polite and professional experience

Generally a polite and professional experience Reviewed on: 2nd August 2024

Reasonable quote.

Reasonable quote. Easy to access. Luckily I haven’t had to make a claim so have not needed to contact anyone. Reviewed on: 2nd August 2024

competitive quote, easy process

they gave me a competitive quote , the whole process was easy Reviewed on: 2nd August 2024

Insurance easy and simple to set up online and was t...

Insurance easy and simple to set up online and was the most economical policy with the criteria I requested. Reviewed on: 2nd August 2024

Attempted to put a claim in and policy expert wanted...

Attempted to put a claim in and policy expert wanted 560.00 excess. I couldn't put the claim in and now I can't shower Reviewed on: 2nd August 2024

Very Professional.

I have recently bought a policy from them and it was easy to do. They were professional and helpful throughout. They ensured that I had the correct cover for my needs and advised on any aspect I was unsure about. Reviewed on: 2nd August 2024

Easy to use

Very happy with my experience. I thankfully haven't had to claim but the quoting and setup was seamless Reviewed on: 2nd August 2024

Very good insurance.

Very good insurance. Good value compared to the others. Simple and easy to get insurance. No issues with them at all. But haven’t needed to use them for a claim yet. Reviewed on: 2nd August 2024

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