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Policy Expert : Home insurance reviews

4.76
Based on 9,137 reviews, last reviewed 16th Apr 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
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0%
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1%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026
J W's avatar
J W

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer

About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Very Friendly and professional

5
Jim was very friendly and professional when I was renewing our house insurance, would highly recommend their efficiency to anyone. Reviewed on: 9th July 2018

Excellent all round service

5
Policy Expert provided very good cover at a very reasonable price. Importantly, when it was time to renew, they did not hike the price up beyond a small amount for inflation. They have also got very good customer service when I have needed to contact them. Reviewed on: 9th July 2018

Nice & Easy

4
As always I was last minute in renewing my insurance but Policy expert made it simple, clear and easy. I had used them previously a couple of years ago and found them helpful and good communicators. The price was not the cheapest on the comparison websites but they included more in their package without hidden add ons or extras. Reviewed on: 9th July 2018

Great customer service

5
Whilst it was initially a pain to not be able to just add an item to be covered under my current home insurance policy, and a new policy having to be taken out, the staff member I dealt with ( Hannah?) made the process as easy and as quick as possible. Reviewed on: 9th July 2018

Good Service

4
The process was easy to understand and completed without incident. I would recommend. Reviewed on: 9th July 2018

Simple service

5
Never had to claim but so far not had issues and it's a fair price Reviewed on: 9th July 2018

Excellent Customer Service

5
Just renewed with Policy Expert for the second year. Great prices and excellent customer service. Reviewed on: 8th July 2018

Easy transaction

5
Smooth, easy insurance renewal, Policy Expert take all the hassle out of renewing, they keep you informed and up to date on renewal date, cost and cover and supply very good value cover. Reviewed on: 8th July 2018

Value for money

5
Exceptional value for money. Very competitive price Reviewed on: 8th July 2018

Easy to fill up and full instructions are available

5
Highly recommended for all . So easy to fill up thank you Reviewed on: 8th July 2018

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