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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9137 reviews)

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4.76

Based on 9,137 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

1st Class

A very competitive policy, price guaranteed for 2 years, very helpful and informative agent Reviewed on: 10th July 2018

Saved money

Taking out insurance with policy expert saved us money on renewal Reviewed on: 10th July 2018

Great company

Call centre was quick to help and explained the policy in an easy way to understand, very happy with service Reviewed on: 10th July 2018

Excellent Value for Money

Always very competitive, and offering 2 year fixed rates (if you are interested) so you know in advance how much your insurance will cost at most. Always been very helpful when I have had a need to call them. Reviewed on: 10th July 2018

Very polite and helpful staff

No time at all waiting for an answer. Very polite and helpful staff, excellant value for money with a policy that's tailored to my needs. Reviewed on: 10th July 2018

Excellent value, superb customer service

Very polite and helpful staff , quick to answer the telephones. Reviewed on: 10th July 2018

Outstanding Customer Service

I needed help when moving properties and had to take out insurance for both properties as mine had not sold. They not only sorted it out I even got a price reduction. The Lady that helped me guided me throughout the transition and made it so easy. I would recommend them. 5 Reviewed on: 10th July 2018

Quick, easy, accessible service

A very easy to use service, especially for those where time is tight! Reviewed on: 10th July 2018

Switch to Policy Expert

Quick and easy to switch. Great value! Reviewed on: 10th July 2018

Good experience

I found this policy through Compare the Market. It was one of the least expensive but had far better content than the others. Reviewed on: 10th July 2018

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