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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9137 reviews)

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4.76

Based on 9,137 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Very helpful

Understood my needs, helpful and professional. Reviewed on: 12th July 2018

Straightforward process and competitive quote

Seems easy to get a quote for house and contents and contact has been good. The quote itself was substantially less than my previous insurer - so all good! Reviewed on: 12th July 2018

Great

Returning customer due to good service and offers via quidco Reviewed on: 11th July 2018

Nice and easy

Good service that is why i kept my policy many consecutive year, cheap cover Reviewed on: 11th July 2018

quick , easy , helpfull company with efficiant service received

Renewed online very straight forward & easy to use. No alterations to policy needed and they completed everything for me on my behalf. Competitive price on renewal. Reviewed on: 11th July 2018

Hassle free and good value for money

I have recently renewed my household policy, and did nothing whatsoever! A month before I received a reminder, including a quote which was marginally increased from the year before. As I had selected the company from a market comparison website the previous year, I knew that the sum quoted was good value, so I sat back and let Policy Expert do the rest. Luckily I have yet to use the policy, but I hope they are as good at supporting claims as they are at selling policies, then I will be really pleased! Reviewed on: 11th July 2018

best deal

best value for money, easy to understand and reasonably priced diffrent levels of cover, easy to use portal, free generous add ons for new customers. Reviewed on: 10th July 2018

Easy Easy

The website was easy to use and understand, the price was fair too. Reviewed on: 10th July 2018

Buildings and contents insurance

Not had a claim but very helpful on phone and good competitive price Reviewed on: 10th July 2018

Great value for money.

A good policy which covers essential elements for home insurance. The staff are polite and knowledgeable. Found the policy on a comparison site but feel I don’t have to look any further. Reviewed on: 10th July 2018

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