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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

What I wanted

Renewed policy without any problems Reviewed on: 14th June 2018

Quick n easy.

Phoned up and spoke to a polite young man, he was helpful and easy to understand, explained everything I needed to know clearly, and then went on to save me money. Reviewed on: 14th June 2018

NO HASSLE

Insurance is renewed automatically, although you are advised ahead of due date as to whether you want to continue or not. Brill!! Reviewed on: 14th June 2018

Seems good so far

Only have experience of the sale of the policy to me and not claims, but efficient and polite so far. UK staff which is important. Reviewed on: 14th June 2018

Easy and Cheaper Renewal

I was delighted to find that my premiums for my Buildings and Contents insurance reduced this year - almost unheard of in this day and age. Easy to renew and all relevant documents were available online to review and ensure for accuracy. Reviewed on: 14th June 2018

Excellent cover at a competitive price

I had a like for like quote which was much cheaper than my renewal. It also had additional free cover for one year. This was great news. Reviewed on: 13th June 2018

No dramas

Just renewed my house and contents insurance with policy expert no problems every helpful done and dusted in minutes Reviewed on: 13th June 2018

Comprehensive Home Insurance Cover at a Fair Premium.

Found my way to Policy Expert this time through Money Supermarket and cannot fault the level of cover for the premium offered. We were with Policy Expert a few years ago and always found them responsive and proactive in all communications. Reviewed on: 13th June 2018

Decent price

Price pretty much in line with last years,seems to be a pretty good service all round Reviewed on: 12th June 2018

Renewal was easy with no nasty price hikes

Easy to renew online. Information was received at every step without being overloaded with emails & calls. I usually change provider every year due to ridiculous price hikes & the company's unhelpful manner - this year's renewal has been completely different & hassle free. Reviewed on: 10th June 2018

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