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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Super friendly, easy to use

First class service. Very easy transaction. Reviewed on: 3rd May 2018

Excellent service

Very good website, I then phoned and was pleasantly surprised with the help I received, very helpful and a great level of understanding of your products. I then had to change a small thing on the policy and another representative was also very knowledgable and helpful, my query answered and policy updated easily. Thank you for your help. Reviewed on: 2nd May 2018

Fast friendly service

Nothing was too much trouble. Very helpful. Competitive price. Reviewed on: 2nd May 2018

Great service and ease of use

Quick to use and return to if necessary as you can retrieve quotes when convenient. Reviewed on: 2nd May 2018

Wonderful Service

Great treatment, had a better offer and Policy Expert soon helped me out! Reviewed on: 2nd May 2018

Excellent SErvice

I rang to enquire about my renewal for buildings and contents insurance as I needed to query the cost. The assistant who helped me looked into my renewal quote and managed to get it cheaper than last year, whilst keeping the same cover. Excellent, friendly and professional service. I am a very happy customer. Reviewed on: 2nd May 2018

Outstanding

I personally hadn’t heard of Policy Expert myself but after being with a well known insurance company previously I can now say I’ve saved money and my level of cover is excellent now! Very happy! Thanks Reviewed on: 2nd May 2018

Early days

So far so good. Needed to organise quickly at exchange of contracts. All info easily found. Reviewed on: 2nd May 2018

Quick, easy and well priced

Easy to set up, very quick and efficient and the price for the level of security anf insurance received is well worth it! Would recommend to a friend for sure Reviewed on: 1st May 2018

Good & clear information

Agent took me through all the details & ensures I was happy with what I was purchasing. Even though he hit a little bit mixed up with the prices the experience overall was good. Reviewed on: 30th April 2018

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