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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Excellent cover at a competitive price

Prompt application with immediate confirmation. Saved £50.00 on last year and with a more comprehensive cover. Reviewed on: 5th April 2018

Very easy process, found that it included legal etc,

From requesting search by confused.com to signing up it was easy as eating ice cream Reviewed on: 5th April 2018

Reduced value insurance for 2018

Disappointed that Home Emergency cover has been excluded from my cover for 2018 despite there being a 10% increase in the cost of cover for the year. I have made no claims so this is poor form. I have tried to contact Policy Expert by phone but no-one calls back when requested. Reviewed on: 4th April 2018

Excellent!

So easy to use, very competitive and all completed within minutes. Reviewed on: 4th April 2018

So easy to apply, check and agree. Very straighforward. Great prices.

What the heading says. Swapped insurers this year, very good quote 20% cheaper than renewal from other company. Website a doddle to use. Have already recommended to family and friends. Reviewed on: 4th April 2018

Cheapest quote that included Legal Cover

Less than what I paid last year. Worth it to shop around Reviewed on: 3rd April 2018

Worth ringing up

Had my renewal quote through the post. They rang me to see if I was happy, I explained I had a better quote and they beat it. Polite and friendly on the phone. All good. Reviewed on: 3rd April 2018

A Happy Chappy

very professional, extremely efficient and competitively priced Reviewed on: 2nd April 2018

Very easy to arrange exactly the cover I wanted.

I’m a very thorough person- a bit of a nerd being a retired maths teacher. I like the Policy Expert home insurance because they give you exactly what you want without lots of irrelevant ( and expensive) add ons that frankly are unnecessary. Well done Policy Expert! Reviewed on: 2nd April 2018

Good experience - dislike the Friends and Family question

Received the original renewal cost by email and post. Checked on Confused, ComparetheMarket and MoneySupermarket who all gave better deal with one provider. Contacted Policy Expert and customer adviser able to better these deals. So signed up for another year with Policy Expert. Reviewed on: 31st March 2018

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