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Policy Expert : Home insurance reviews

View other Policy Expert products
4.73
Based on 9,137 reviews, last reviewed 11th Jun 2026
200% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Good communications and clear documents Well communicated and clear documents Reviewed on: 11th June 2026
RICHARD C's avatar
RICHARD C

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Review Policy Expert : Home insurance now

Help others make smarter decisions by sharing your own experience.
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Policy Expert Home insurance reviews (9137)

Good experience - dislike the Friends and Family question

4
Received the original renewal cost by email and post. Checked on Confused, ComparetheMarket and MoneySupermarket who all gave better deal with one provider. Contacted Policy Expert and customer adviser able to better these deals. So signed up for another year with Policy Expert. Reviewed on: 31st March 2018
Clive Barrett's avatar
Clive Barrett

Hazzel Free Application

5
Bought my home and contents insurance from Policy Expert via Compare the Market. The website was easy to follow and I quickly got my cover arranged. This was followed with emails thanking me for my purchase and another with my policy details. Reviewed on: 31st March 2018
Robert Jones's avatar
Robert Jones

Top service!

5
Everything was so easy! The aim seems to be offering great customer service along with great prices and they delivered. Thanks Policy Expert! Reviewed on: 30th March 2018
Joe Hewitt's avatar
Joe Hewitt

Quick and simple purchase process!

5
Like many, I used an insurance comparison website, and Policy Expert came up with the best price, considering all the features I required. One click, and I was through to the Policy Expert website, another click to confirm everything I'd entered on the comparison website was correct, then one last click to buy the policy. All in all, a completely pain-free process. No-one enjoys purchasing insurance, but this was about as close as it's possible to get! Reviewed on: 30th March 2018
MorganP104's avatar
MorganP104

Excellent service

5
Very good customer service. I had to change the start date of my policy to match the exchange date for my contracts for a new home, no issues and sorted it straight away. Also excellent value a really positive experience thus far Reviewed on: 30th March 2018
MDH92's avatar
MDH92

Easy to renew

5
I phoned up to cancel.they offered to give me a better price, in fact they did and the process was very simple. Reviewed on: 30th March 2018
T's avatar
T

What it says on the tin

4
Checked through comparison sites. Best price with their free legal and emergency cover. Purchase straightforward. Reviewed on: 30th March 2018
Wes's avatar
Wes

Excellent

5
Great policy , good value for money and excellent cover so instead of shopping around wasting time I’ve just renewed my policy for the second year Reviewed on: 30th March 2018
Lesley 's avatar
Lesley

easy to arrange

5
really straight forward website, only took a few minutes to arrange the policy Reviewed on: 29th March 2018
Andrid 's avatar
Andrid

Thanks to Sam

4
Just want to say that when it came to being guided along the process of renewing my mums home insurance, I want to thank Sam personally for the way he dealt with our issues professionally and sensitively. Thanks again Sam Reviewed on: 29th March 2018
simon wright's avatar
simon wright

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