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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Hazzel Free Application

Bought my home and contents insurance from Policy Expert via Compare the Market. The website was easy to follow and I quickly got my cover arranged. This was followed with emails thanking me for my purchase and another with my policy details. Reviewed on: 31st March 2018

Top service!

Everything was so easy! The aim seems to be offering great customer service along with great prices and they delivered. Thanks Policy Expert! Reviewed on: 30th March 2018

Quick and simple purchase process!

Like many, I used an insurance comparison website, and Policy Expert came up with the best price, considering all the features I required. One click, and I was through to the Policy Expert website, another click to confirm everything I'd entered on the comparison website was correct, then one last click to buy the policy. All in all, a completely pain-free process. No-one enjoys purchasing insurance, but this was about as close as it's possible to get! Reviewed on: 30th March 2018

Excellent service

Very good customer service. I had to change the start date of my policy to match the exchange date for my contracts for a new home, no issues and sorted it straight away. Also excellent value a really positive experience thus far Reviewed on: 30th March 2018

Easy to renew

I phoned up to cancel.they offered to give me a better price, in fact they did and the process was very simple. Reviewed on: 30th March 2018

What it says on the tin

Checked through comparison sites. Best price with their free legal and emergency cover. Purchase straightforward. Reviewed on: 30th March 2018

Excellent

Great policy , good value for money and excellent cover so instead of shopping around wasting time I’ve just renewed my policy for the second year Reviewed on: 30th March 2018

easy to arrange

really straight forward website, only took a few minutes to arrange the policy Reviewed on: 29th March 2018

Thanks to Sam

Just want to say that when it came to being guided along the process of renewing my mums home insurance, I want to thank Sam personally for the way he dealt with our issues professionally and sensitively. Thanks again Sam Reviewed on: 29th March 2018

ANNUAL RENEWAL HOME AND CONTENTS POLICY

I dealt by phone with Leah, who was charming and most helpful, getting me Emergency Cover included and a better price, beating all other quotes I received. Well done and thanks. Reviewed on: 29th March 2018

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