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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.73 (9137 reviews)

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4.73

Based on 9,137 reviews, last reviewed 11th Jun 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Good communications and clear documents Well communicated and clear documents Reviewed on: 11th June 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Great product, price and overall experience

Got a buildings and contents quote from Policy Expert, more than halved my current premium for my existing insurance, for virtually the same product. Really easy to get quote and sign up for the insurance. Would highly recommend. Reviewed on: 1st March 2018

Great service

The lady I spoke to when renewing my policy was very good. Explained everything. Did t drag like some people do. Had my policy all sorted veru quickly Reviewed on: 1st March 2018

Great cover at competitive price

Policy Expert offered a great level of cover at a very competitive price. Great reviews from Compare the Market so comfortable making the decision to switch insurer. Reviewed on: 1st March 2018

Good price for good cover

Good price for good cover, quick customer service. Reviewed on: 28th February 2018

Very good service

Easy to speak to advisor and very easy communications detailing options. Matched my online quotation with better benefits. Definitely a company worth dealing with. Reviewed on: 28th February 2018

Top service at an affordable price

Process was straightforward no messing Efficient and smooth thanks dudes It was a pleasure Reviewed on: 28th February 2018

So quick and easy to use!

What an easy way to get insured! Literally took ten minutes to answer the questions, fill in the payment and bam, we've got peace of mind that our house and possessions are looked after. Have had headaches before with insurance and am so pleased with this process. Really very impressed and would definitely use them again. Reviewed on: 28th February 2018

Efficient and easy to deal with...

Renewed my home insurance as the policy was clearly explained and good value for money. Online policy allowed me to print off my documents and save money by a one off payment. Free legal cover was included.... Reviewed on: 28th February 2018

Brilliant

From start to finish was faultless...really easy to get a quote...very helpful staff...absolutely recommend...u won’t be disappointed Reviewed on: 28th February 2018

1st time ever!!!

Second year using policy expert which never happens as every year our insurance goes up so we are forced to compare and get lower quotes. Our insurance actually went down! Recognition for not claiming... thank you so much, made us feel like valued customers. Brilliant Reviewed on: 28th February 2018

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