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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Perfect policy

I got a cheap compare the market renewal price which was £60 cheaper than the next best so i rung them to make sure it was all correct and no hidden surprises. The call was answered strait away with no queing The lady on the phone was very nice made it all simple and the price was genuine with a good level of cover. ...PERFECT POLICY.. THANKYOU. Reviewed on: 14th January 2018

Home Insurance

Best price even after comparing. Telephone questions answered quickly. Reviewed on: 14th January 2018

An excellent value insurance purchase

I searched for home insurance using a good neutral and highly regarded website Moneysupermarket.com and Policy expert came with very good recommendations and very good price as well. So it was a no contest with other competitors, especially as it included legal costs and Home emergency, which I have not used previously. They are certainly useful to have! Reviewed on: 14th January 2018

Very good rxperience

Very helpful and clear explanation Reviewed on: 14th January 2018

Competition pricing with good customer service

I have been with policy expert for 3 years now. During renewals the pricing has been competitive. Good customer service Reviewed on: 13th January 2018

Good value

Insurance prices are rising, but my policy was £35 cheaper and includes extras as standard, which are additional at other companies. Reviewed on: 13th January 2018

Fast, easy, cheap

Fast and easy quote. Didn’t take too long. Straight to the point and most competitive Reviewed on: 13th January 2018

Quality

Easy to renew, friendly staff, great value. Reviewed on: 13th January 2018

Helpful

Very helpful operator who went through policy carefully and was even able to find very competitive quote which resulted in us purchasing policy Reviewed on: 13th January 2018

Clear breakdown of benefits

I like the layout of benefits covered. The sales advisor was very professional, helpful and did not push extras, simply offered them. Reviewed on: 12th January 2018

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