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Policy Expert : Home insurance reviews

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4.76
Based on 9,136 reviews, last reviewed 11th Sep 2025
No new 5 star reviews
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No new 1 star reviews
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Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025
Dave C's avatar
Dave C

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
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Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Excellent

5
Fast and efficient service keeping me informed of renewal and payment. Reviewed on: 23rd September 2017
Susan wellwood's avatar
Susan wellwood

buying insurance

5
this insurance was the best value I could find it gives me all the cover I need and more I am very satisfied with this policy Reviewed on: 23rd September 2017
Thelma Harper's avatar
Thelma Harper

First class service

5
An Internet review followed up by a simple telephone conversation outlining my requirements and what I expected to pay resulted in a fantastic new deal for my buildings and contents insurance. Very happy indeed! Reviewed on: 23rd September 2017
Peter Ingley's avatar
Peter Ingley

Simple easy and good value

5
Got a cheaper quote elsewhere but the customer service advisor matched it and added free legal cover! Needless to say I stayed with policy expert. Very friendly, easy experience. Top marks. Reviewed on: 23rd September 2017
Daniel Cooper's avatar
Daniel Cooper

My experience

4
Competitive pricing fortunately not had to use them Reviewed on: 23rd September 2017
Lynn Parker's avatar
Lynn Parker

Great customer service

5
Had a really nice man dealing with my renewal and managed to save some money on my premium. It was done quickly and got my paperwork as soon as I got off the phone. Reviewed on: 23rd September 2017
Rebecca Coxon 's avatar
Rebecca Coxon

Home insurance

4
Getting home insurance online was quick and easy Reviewed on: 23rd September 2017
David Townsend's avatar
David Townsend

Good so far

4
Good competitive home insurance quotes and simple website. Signing credit agreement with secondary company was a little disconcerting. Reviewed on: 22nd September 2017
Sam Handsley's avatar
Sam Handsley

Seems like a good policy

4
Seems like a good policy at a goo price Reviewed on: 22nd September 2017
Paul Heaton's avatar
Paul Heaton

Home insurance

3
Did not make any claims at all, therefore no contact with insurer . Hard to give a review, I renewed my insurance on-line, appreciate the renewal notice along the other companies Reviewed on: 22nd September 2017
kf yang's avatar
kf yang

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