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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

home insurance

very good service and company cheap quotes and Reviewed on: 18th September 2017

Great price and service

Used a comparison site, Policy Expert was cheapest quote. I had an issue with a payment so contacted customer service and they were really helpful and the issue was solved in no time Reviewed on: 18th September 2017

Quick and easy. good service

Very happy with the overall transaction. very quick and easy to use. Reviewed on: 18th September 2017

Competitive rates with easy renewal

Bombarded with information from many alternative suppliers I found policy expert competitive and oh so easy to remain with them . Reviewed on: 18th September 2017

So far so good

It is hard to review an insurance company when you have had no need for a claim. The proof is the way the company sorts out your issues when you need them. However, so far, the ease of getting the insurance sorted was better than expected and I hope I never have to find out what they are like with a claim. Reviewed on: 18th September 2017

Fantastic value

We found a fantastic valued quote for home and contents insurance for our new home from policy expert who get great reviews! Reviewed on: 17th September 2017

Great 2 yr fixed policy

Easy to follow cover levels with fixed price for 2 years. Reviewed on: 17th September 2017

dealt with my application swiftly and professionally.

have had no need to make any claim so cannot make any comments how this was dealt with. Reviewed on: 17th September 2017

First class service

Customer service excellent. I had the misfortune of having to make a claim for a broken drain to our ground floor toilet, our first house insurance claim in more than 30 years. Contacted Policy expert and they dealt with this and completed the repair in about 6 working days. I also had cover with Home Serve through Yorkshire Water who couldn't deal with it because they said brickwork needed removing and they don't do structural work. Policy Expert's appointed contractor did the repair with no need to remove brickwork. Reviewed on: 17th September 2017

top company

no trouble in renewing and only a small price increase Reviewed on: 17th September 2017

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