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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Excellent Service

First time using Policy Expert. Very easy process to take out a new policy. Very easy to understand the 'jargon'. Highly recommended Reviewed on: 17th September 2017

Good price.

When through meerkat and found a good deal. Rang for some info. Told someone would ring me back in 10 minutes. Still waiting! Reviewed on: 17th September 2017

Great customer service

Not only great customer service and a top rate insurance policy . It's price was outstanding. Thanks Reviewed on: 17th September 2017

professional Service

Your Customer adviser did not pressure me into buying , which was a Pleasant surprise, the price was about the same as other providers . Reviewed on: 17th September 2017

Excellent service

Good value for money and friendly helpful team. Reviewed on: 17th September 2017

Insurance that grows with you

This company has consistently over the years that I have been a customer, valued me as a customer and treated me as such They have consistently sought the best price for my home insurance and if they make a mistake they are not afraid to admit it and put it right Their customer service is second to none and every advisor that I have dealt with has worked hard to find me the best price; I think that is why I am still a customer -TRUST - Reviewed on: 16th September 2017

very easy to set up

was happy to set up this policy, until the end when it became clear there was a third party involved, IE, Premium Credit, with little knowledge of their involvement! And very nearly aborted proceeding. Not happy that I could not set a date for the monthly installments to be withdrawn, In my case nearer the month end, as this is when I want the policy to start. And finding out P/C want five pounds to reset this date. As a new customer being sent to there their site "P/C" to get all this explained, and not being able to speak to someone at P/C untill after the weekend to sort didn't help my frustration. Perhaps a bit more info on your site, IE that you deal with a third party (credit company) who underwrite the cost., would be more helpful in allowing a prospective customer to make their decision first as to proceeding! As, it is set up now it makes it all very shady and the only way to lure in customers. Reviewed on: 16th September 2017

Policy Expert Home Insurance

Good value for money, I've got both specific item and general cover. The customer service is top notch, the staff are polite, informative and patient. I'm very happy with the whole Policy Expert experience. Reviewed on: 16th September 2017

Excellent & Easy To Use

I've used the policy expert for a few years now for various insurances. I've not only found their prices extremely competitive but the website easy & quick to use Reviewed on: 16th September 2017

Easy to arrange

Found the website very easy to navigate and the price was much better than that of my previous insurer Reviewed on: 15th September 2017

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