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Policy Expert : Home Insurance reviews

Name: Home Insurance
Rating: 4.78 (9124 reviews)

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4.78

Based on 9,124 reviews, last reviewed 12th Jun 2025

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Hassle free home insurance from Policy Expert v... Purchased annual home insurance from Policy Expert via Money Supermarket, hassle free experience. Reviewed on: 12th June 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Before taking out home insurance, be sure to read customer reviews for the provider and its policies. Double check when reading reviews that they’re for the right type of insurance: buildings, contents, or both. We collect Policy Expert home insurance reviews to help you make an informed decision when choosing your new provider.

Choose from three levels of home cover: bronze, silver and gold. Policy Expert has flexible policies that can be tailored to your needs with a selection of additional add-ons. For example, you can choose to add on emergency cover, away from home protection and more.

Each homeowner will have different needs from a home insurance policy. You may be searching for the highest level of contents cover to protect your belongings. Or perhaps you need a robust buildings insurance policy? You may simply be looking for the most cost-effective, combined policy. Whatever your needs, read the Policy Expert home insurance reviews on Smart Money People. Our reviews are left by genuine policyholders to give you insight into what you can expect as a Policy Expert customer.

Have you had a home insurance policy with Policy Expert? Share your honest experience with others. Did you take out contents insurance, buildings insurance, or both? Which level of cover did you choose, and were you satisfied with your choice? Did you find the price of your premium to be reasonable? Did you select any additional add-ons, and have they proved worthwhile? Did you have any experience with the customer service team? Whether good or bad, write a Policy Expert home insurance review today. Together, we can help people like you make better decisions.

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Policy Expert Home Insurance reviews (9124)

Home

Easy to use,good price,same cover but lot cheaper Reviewed on: 12th September 2017

No Issues

Very friendly staff who were really helpful. I would definitely recommend Policy Expert to my friends. Reviewed on: 12th September 2017

Dealt well with a particular query

I chose firstly due to the very competitive price, I then realised my solicitor needed my mortgage advisor to be listed as a named party on the policy, normally this company only do that upon exchange and we were completing and exchanging on the same day. Even though this was not strictly their policy 2 different advisors went directly to the admin team ( I simply had to wait while they walked over) and assure s me they would provide a letter for me. This was emailed to me that night, and when I had a problem opening email I straight away was reassured and the email re sent! Excellent customer service where they feel like a company rather than millions of different offices that you get passed back and for between like some insurance companies! Great customer service nad great price Reviewed on: 12th September 2017

Good value for money

Helpful over the phone and took time to discuss all contents of the policy Reviewed on: 12th September 2017

House and contents insurance

very helpful in answering all my questions and queries and offered serious advice. operator Hemel, 5 star. Reviewed on: 12th September 2017

Easy

Was easy to change Have been with Policy Expert before Reviewed on: 12th September 2017

Honest constructive review

Insured my house last year, luckily only had to contact them once and that was because my daughter was going on a school trip which required her to take he Mac book, so phoned Policy Expert up and spoke to a very helpful lady she was both courteous and extremely helpful and I purchased a gadget away from home policy which was incorporated in my house insurance it was reasonably priced and I felt better that my daughters and our gadgets were protected. Reviewed on: 12th September 2017

Easy process and under 20 minutes

just bought home insurance with Policy Expert, process was straightforward and easy and good rates on the premiums too. Reviewed on: 12th September 2017

Exactly what you need!

I have had my insurance with policy expert for two consecutive years now. Exactly the insurance cover I need with a really competitive price Reviewed on: 12th September 2017

Fast efficient service

Given advanced notice of renewal date and offer with option to opt out if no longer suiting our needs. Took renenwal all sent via email, hassle free. Reviewed on: 12th September 2017

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