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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

They were so good I decided to stay with them

The customer service of their staff is excellent. They went beyond the norm to help me and I ended up staying with them when my original plan was to leave. They offer great products and the service to go with it. Reviewed on: 2nd September 2017

So great they stopped me from leaving

I was going to leave and change provider, but after talking with Debbie who was so helpful I decided to stay. She went beyond what was required to help me and explained everything. If only all companies had Debbies' and were as good as Policy Expert! Reviewed on: 2nd September 2017

Excellent Company

Great rates and flexible, negotiable costs!! Reviewed on: 2nd September 2017

Made me feel confident

The person on the other end of the phone was willing to listen to what I was saying, conversed with their manager and got me a price I was happy with. Thankyou. Reviewed on: 2nd September 2017

Great insurance company

Having been with this company for a couple of years I have recently taken another years insurance with them. Great online function and an insurance product that gives me everything I need. So much so I recommended my mother who's recently taken a policy out. Reviewed on: 2nd September 2017

So happy!

Thank you policy expert for giving me an amazing insurance cover that suits me for more than I need without breaking the bank. I'm so happy and sleeping better too Reviewed on: 2nd September 2017

Amazing price so happy

I'm delighted to find an amazing price for the cover I needed. I'm now sleeping better knowing I'm covered and that it's not breaking the bank. Thank you Reviewed on: 2nd September 2017

Service, value and peace of mind.

I called to renew but wanted a better cover as other were offering. No hesitation we discussed and they delivered. Reviewed on: 2nd September 2017

Great value for money

I have been insured with Policy Expert for three years and found the company to be very reputable. On the few occasions I have had to call them they have offered helpful and friendly advice. In my view they are one of the most competitive providers on the market and you will struggle to find a better quote for the service you are given. Reviewed on: 1st September 2017

Great value

Really quick and easy to set up online. I used a price comparison site to get the best value for money together with good cover for my house insurance. Reviewed on: 1st September 2017

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