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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.74 (9151 reviews)

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4.74

Based on 9,151 reviews, last reviewed 2nd Sep 2026

1200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Professional and reasonable Easy to contact. Insurance usually reduces each year when policy renews Reviewed on: 2nd September 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9151)

Good value home insurance

Easy to fill out the forms. Kept well informed throughout the year. I've not needed to make any claims as of yet but the cover is good value for money. Reviewed on: 2nd September 2017

Really easy!

Really quick to get a quote & getting a £75 voucher from the promotion! Reviewed on: 2nd September 2017

Good value for money

As with all insurance companies the bottom line is how they treat claims and having not made one only time will tell . Reviewed on: 2nd September 2017

Returned after a year away

Returned to Policy Expert this year after insuring elsewhere the previous year. Set up policy with a gentleman called Adam who was very patient and explained things fully when I got confused which at my age is not difficult. He did not pressurise me at all and I was able to purchase exactly the cover I needed. I was and still am very pleased Reviewed on: 2nd September 2017

Home Insurance

Policy Expert have provided us with excellent cover at a very reasonable price for both our home and contents insurance. We will continue to use them for the foreseeable future . Reviewed on: 2nd September 2017

They were so good I decided to stay with them

The customer service of their staff is excellent. They went beyond the norm to help me and I ended up staying with them when my original plan was to leave. They offer great products and the service to go with it. Reviewed on: 2nd September 2017

So great they stopped me from leaving

I was going to leave and change provider, but after talking with Debbie who was so helpful I decided to stay. She went beyond what was required to help me and explained everything. If only all companies had Debbies' and were as good as Policy Expert! Reviewed on: 2nd September 2017

Excellent Company

Great rates and flexible, negotiable costs!! Reviewed on: 2nd September 2017

Made me feel confident

The person on the other end of the phone was willing to listen to what I was saying, conversed with their manager and got me a price I was happy with. Thankyou. Reviewed on: 2nd September 2017

Great insurance company

Having been with this company for a couple of years I have recently taken another years insurance with them. Great online function and an insurance product that gives me everything I need. So much so I recommended my mother who's recently taken a policy out. Reviewed on: 2nd September 2017

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