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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Good value for money

Very pleased with the level of cover for the price. Fingers crossed I will never have to call on it but so far so good. Reviewed on: 1st September 2017

Consistently excellent

Customer focused service with excellent support and advice quickly given Reviewed on: 1st September 2017

good policy reasonably priced

seems to be a perfect policy for my home Reviewed on: 1st September 2017

Really competitive renewal rates

We've not changed insurance provider for 3 years now as we're always been given a very competitive renewal rate. Reviewed on: 1st September 2017

cheapest

apart from being the cheapest staff very helpful . Reviewed on: 1st September 2017

friendly and professional

Helpful when choosing the right cover. When I was looking for a quote for our new home, they phoned to see if they could help. Not pushy at all. Reviewed on: 1st September 2017

Super Service

Have been with this company for two years and have always had excellent help and service when I have had any queries. Staff are friendly and make sure I have understood what I have been told. This is the first company that has EVER REDUCED my yearly premium so very happy as I have still got the same level of cover. Reviewed on: 1st September 2017

Excellent service

Good quality policy at a very competitive price. Reviewed on: 1st September 2017

Home and Contents Insurance.

Rang to discuss my renewal quote. Spoke to a very helpful chap qho explained all my terms and conditions. After a short discussion we agreed on a new quote and I was pleased. Reviewed on: 1st September 2017

Not overly impressed

Increased renewal cost, removed extras from the quote until calling to complain, just offer an honest price!!!! Reviewed on: 1st September 2017

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